What are the responsibilities and job description for the Sr. Customer Service Specialist - Quality Ops position at SunMed LLC?
AirLife is looking for a Sr. Customer Service Representative experienced in vendor compliance in El Paso, Texas. The ideal candidate has experience working for a manufacturer and understands ERP systems.
COMPANY SUMMARY
At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!
POSITION SUMMARY
This position supports Customer Service in customer complaints, both product quality and shipping related. This position will also support other areas of the department in relations to quality operations as assigned.
POSITION QUALIFICATIONS
The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.
Knowledge :
- Knowledge of Customer Service transactions within an ERP system (orders, returns, adjustments).
- Knowledge of order fulfillment process from order to cash.
- Intermediate to Advanced MS OFFICE experience.
- Knowledge of the medical device industry and the significance of quality requirements.
- Ability to work in a fast-paced environment.
- Ability to manage multiple projects / issues simultaneously.
Level of Experience :
Level of Education :
Travel :
ESSENTIAL DUTIES AND RESPONSIBILITIES
The core tasks, duties, and responsibilities that must be performed on the job.
OTHER RESPONSIBILITIES
QUALITY POLICY
At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.
DEIA STATEMENT
At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace. Learn More
