Customer Service Representative

Sunnen Products Company is investing in our next 100 years and is hiring! We are seeking results-driven, excited candidates that are interested in working for a company with a long legacy and a bright future! Sunnen Products Company was founded over 100 years ago in 1924 by Joseph Sunnen. For the last 100 years, we have been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives.

As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.

The Customer Service Representative is dedicated to delivering exceptional customer experiences with professionalism and composure, even in challenging situations. This role offers a dynamic environment, combining customer order processing and inquiry handling through various channels such as phone, email, and eCommerce platforms. As part of a fast-paced, collaborative team, the representative accurately analyzes, interprets, and fulfills customer requests while ensuring efficiency and attention to detail.

ESSENTIAL FUNCTIONS OF THE JOB

The Customer Service Representative will be responsible for delivering results that include the following:

• Establish strong, effective working relationships with customers and coworkers.
• Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
• Provide leads obtained from customer interactions to appropriate sales personnel.
• Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab). Transfer customer equipment service needs to Field Service department.
• Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
• Screen customers against Restricted Party Lists.
• Input customer information into our CRM database for accurate and up-to-date recording of activities.
• Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
• Proactively call and email customers to foster customer loyalty, satisfaction and increased sales.

POSITION QUALIFICATION REQUIREMENTS

• High school education or equivalent
• Minimum of three years' customer service experience
• Experienced in accurately processing orders using computer applications
• Proven experience working in a fast-paced environment with the ability to multi-task projects and responsbilities
• Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify)
• Ability to work as a team
• Ability to solve problems
• Ability to learn technical product attributes
• Strong written and verbal English communication skills (Fluency is Spanish is a plus)

Sunnen offers a wide variety of benefits for our employees, such as:

• Competitive Insurance Coverage, eligible on the first of the month after hire date:
  • Medical (PPO and High Deductible Plan with Employer HSA Contribution)
  • Dental
  • Vision
  • Life and AD&D
  • Accident
  • Critical Illness
  • Hospital Indemnity
• 401(k) Eligibility with Employer Match
• Company Paid Benefits:
  • Group Life and AD&D Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
• Competitive Vacation Policy
• Weekly onsite Nurse Practitioner and Chiropractor
• Tuition Reimbursement
• Paid Plant Closure Between Christmas and New Year's Day

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. We are proud to say that our average length of service is nearly 20 years!

Apply today to join Sunnen Products Company and work alongside leading manufacturers as you build a rewarding career!

We require a background and SSN check, drug test, and physical for pre-employment.