What are the responsibilities and job description for the Systems Engineer - Microsoft Intune position at Sunnova?
Brief Description of Sunnova
Sunnova (NYSE : NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
THE SYSYEMS ENGINEER POSITION
Sunnova Energy is currently searching for a Systems Engineer to be responsible for ensuring effective computer operations so that end users can accomplish organizational tasks. This role provides technical assistance and support for incoming queries and issues related to computer systems, software, hardware, cyber defenses, cyber monitoring and event logging. The successful candidate must be an initiative-taker, able to manage multiple tasks simultaneously, work well under pressure, own deliverables end to end, employ advanced data analytics techniques, and demonstrate solid pattern analysis.
SYSYEMS ENGINEER RESPONSIBILITIES
- Works in close knit team to update systems / platforms in accordance with best practices and team procedures / policies within defined framework(s) and leveraging change management tracking tools / platforms. Some changes may be IT services / software project deployments or significant upgrades.
- Performs regular log reviews on supporting platforms, escalates and reacts to evidence-based need(s) for security and platform stability and enhancements.
- Role is both internal and customer facing with clients in the general business and with development teams in IT. Walks customer through problem-solving process from ticket to completion; and in some cases, through changes and problem management, generally at a Tier 2 and Tier 3 level.
- Installs, modifies, repairs and manages end-of-life for computer hardware, operating systems, firmware, patches, cloud and hybrid platforms and local devices.
- Assists in managing new user accounts from over fifty local and cloud-based systems following identified processes (and in some cases helping to create process) including security related maintenance and configuration for Microsoft 365 / Azure tools / products like TEAMS, OneDrive and SharePoint.
- Works in a team environment to respond to case escalations from intake team. Convert escalations that require changes into change management system (Atlassian JIRA).
- Makes recommendations for new procedures, processes, services and tools to address stability and security enhancements or cost savings.
- Runs diagnostic programs to resolve problems.
- Monitors licensing utilization and hardware inventory as necessary.
- Organize and perform tests related to pending software / firmware updates or new role-outs.
- Participates in scheduled audit tasks, regular change management organized release and maintenance periods.
- Responds to probing threats to users like phishing, vishing, malware and other end user challenges.
- Serves as a mentor and coach for less experienced team members.
MINIMUM REQUIREMENTS
PREFERRED QUALIFICATIONS
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES
oModerate to highly skilled Excel skills highly desired.
WORKING CONDITIONS
PHYSICAL REQUIREMENTS
BENEFITS
Sunnova offers a generous employee reward package that includes :
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer / pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
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