What are the responsibilities and job description for the Operations Manager position at Sunny Communications, LLC?
Job Summary
We are seeking a highly motivated and experienced Operations Manager to oversee our daily operations and drive the strategic direction of our organization. The ideal candidate will possess strong leadership skills and a proven track record in managing teams, improving processes, and enhancing overall business performance. This role requires a strategic thinker who can effectively balance operational efficiency with business development initiatives. Experience with telecommunications or two way radios is Strongly Preferred.
Responsibilities
- Develop and implement operational policies and procedures for efficient operations.
- Enhance systems, processes, and best practices.
- Manage day-to-day operations, overseeing the operations team and department.
- Ensure organizational processes comply with legal regulations and standards.
- Uphold health and safety guidelines and enforce compliance.
- Monitor employee and team performance, offering coaching, training, and feedback for improvement.
- Collaborate cross-departmentally to align operations with organizational objectives.
- Cultivate and maintain relationships with vendors and suppliers.
- Negotiate contracts for favorable pricing with suppliers and vendors.
- Implement quality assurance measures for products/services and monitor production KPIs.
- Enhance customer service quality and satisfaction.
- Analyze data to identify process improvement opportunities and cost savings.
- Manage supply chain processes, including inventory, production, sales, and sourcing.
- Optimize workflows and processes for efficiency and cost-effectiveness.
- Oversee staffing plans, recruitment, and training.
- Report on operational efficiency and quality standards.
- Foster innovation and productivity through effective communication.
- Stay updated on industry trends and best practices.
- Integrate new technologies and business processes as needed.
- Maintain service operations to ensure sustainability.
- Develop conflict-resolution programs and lead conflict-management practices.
Experience
- Experience with two-way radios or other similar communication equipment is highly preferred for this role.
- 3-5 years Experience in an Operations Manager role or similar capacity within a relevant industry.
- Strong background in strategic planning and execution, with demonstrated success in profit loss management.
- Exceptional leadership skills with the ability to motivate and manage diverse teams effectively.
- Solid understanding of business development principles and sales strategies.
- Proficient in project management practices, with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to present ideas clearly to stakeholders at all levels.
This Operations Manager position offers an exciting opportunity for individuals looking to make a significant impact within our organization while leading a dedicated team towards success.