Case Manager

Description

Sunny Glen Children's Home Job Description 

Job Title: Case Manager
Department: Case Management
Supervisor: Treatment Director
FLSA Status: Non-Exempt
Prepared by: Human Resources Department

Summary
The Case Manager at Sunny Glen Children’s Home (SGCH) is responsible for the safe release of foster care children. The Case Manager is required to maintain accurate documentation on case files and compliance with DFPS Minimum Standards Policy and Procedures, and established state, and federal standards. 

Essential Duties and Responsibilities 
•    Maintain a caseload and accurate records in accordance with agency policies and procedures, licensing standards, and/or funding requirements
•    Conduct initial intake of child in order to assist in the orientation process   
•    Monitor child’s services, ensure all required services are delivered, set initial appointments, and communicate appointments (psychological evaluations, CANS, Circle of Support meetings, counseling sessions, dental/medical/vision checkups, school enrollment, and visitations) with appropriate staff and/or CPS
•    Ensure proper completion of assessments and deadlines as required per internal policy and procedures 
•    Coordinate and complete referrals, service planning, and client documentation of services provided (case notes, admission assessments, incident reports, progress notes, service plans, monthly reports, monthly surveys, etc.)
•    Maintain a therapeutic, and trauma-informed view of each child in his/her caseload and help staff develop this perspective
•    Meet with each child on caseload at least once a week
•    Communicate with CPS caseworkers regarding visitations, Individual Service Plans (ISPs), court dates for youth, any medical, dental and school updates on the youth, and any updates in the youth’s case. 
•    Coordinate placement disruptions and complete discharge/transfer paperwork
•    Demonstrate client progress toward risk reduction, achievement of treatment goals and positive case outcomes 
•    In consultation with his/her supervisor, make decisions affecting the safety of the child 
•    Prepare, compile, and submit accurate and timely case files in case management software and continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety 
•    Complete, alongside Clinical and Residential programs, appropriate discharge planning prior to the child’s discharge 
•    Participate in weekly case staffing with assigned supervisor, program director, unit managers, direct care workers, house parents, lead shift supervisor, and/or other staff/interns 
•    Act as a liaison with stakeholders, including CPS, CASA, and other entities
•    Work some evenings, after hours, weekends, and holidays as needed to assist with campus emergencies, crises, child placements, or ongoing reunification processes as requested by the supervisor
•    Maintain confidentiality in all areas 
•    Attend training and meetings as scheduled 
•    Participate in weekly staff/team meetings and training 
•    Must abide by Sunny Glen Children’s Home's mission of giving nurturing, trauma-informed care to children from difficult backgrounds
Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards) 
•    Learns and abides by TBRI and Handles with Care -Ability to evacuate/travel if needed due to natural disaster  
•    Excellent organizational, time management, and communication skills, written and verbal 
•    Demonstrate thorough knowledge of professionalism and policy and procedures. 
•    Critical thinking and problem-solving skills  
•    Maintain computer literacy 
•    Maintain appropriate boundaries 
•    Possess sensitivity to the residents’ cultural and socio-economic characteristics 
•    Work effectively and without intensive supervision, both independently and as a member of a multidisciplinary team 
•    Provide Aftercare Services in anticipation of discharge by coordinating school enrollment support, medical and mental health providers and tracking of child outcome data relating to the provisions of T3C service packages.  
•    Provide ongoing engagement with the child and families to support transition and to maintain healthy connections.
•    Serve as a Behavior Support Mentor for children, helping them understand the reasons behind their actions and develop strategies to manage their behavior more effectively.
•    Other duties to this position 

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.

Business Acumen - Understands business implications of decisions; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in a timely manner.

Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish. (Preferred)

Education and/or Experience 
A bachelor’s degree in social work or other human services field from an accredited college or university 
Two years of documented full-time work experience in a residential child-care operation, or related field of child and family services.

Language Skills 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Certificates, Licenses, Registrations 
Valid Texas Driver's License with an excellent driving record
Have a record of tuberculosis screening showing the employee is free of contagious TB.

Physical Demands  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to sit; climb or balance. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration, and be able to always balance mental toughness with compassion. The employee must be able to multitask. 

Work Environment  
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment. 
Notes
All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 

Qualifications

Education and/or Experience 

A bachelor’s degree in social work or other human services field from an accredited college or university

Two years of documented full-time work experience in a residential child-care operation, or related field of child and family services.

Salary : $49,442