Dispatcher

At Sunny Service, we keep growing because we only hire the best, and our customers love us for it. You have probably seen our truck and our ads. What you do not know is what it is like to be a part of a team like this. How much you feel appreciated when you do not cut corners. How much we promote ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

SUMMARY:

The primary role of the Dispatcher is to ensure that service technicians’ daily schedules run efficiently and that we meet client needs in a timely and professional manner. The Dispatcher will aid the Call Center and Service Departments by being fully engaged with the technicians and clients. This includes each technician receiving the appropriate call, monitoring each technician for any deviation from their set schedule, & proactively reporting any issues disrupting the “Flow of Schedule” to the Dispatch Manager, Lead Dispatcher and Contact Center Supervisor for assistance. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

Pay Range : $12.00 - $22.00 per hour

Schedule : Monday – Friday 8:30am – 5:30pm, rotating Saturdays during peak months (June - August)

Essential Duties & Responsibilities:

• Schedule and coordinate all booked service & maintenance calls
• Proactively plan, forecast, and dispatch service calls
• Accurately dispatches the required Service Technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence
• Communicates the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed
• Assist the Service Manager in ordering materials and/or equipment and tracking with the warehouse
• Determine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention
• Works closely with various departments to provide administrative tracking support
• In addition to the Dispatch duties this position will perform a variety of administrative and clerical tasks as requested

Experience:

• 2 years of dispatch experience
• Prior Plumbing dispatch preferred
• Working knowledge of Service Titan software a plus
• Relevant work experience in service (repairs/maintenance) work is a plus.
• Conceptual judgment and decision-making skills
• Highly organized and detail-oriented with exceptional follow-through ability
• Highly motivated, self-starter who is flexible and has a positive attitude
• Stable and poised under pressure and can adapt quickly.
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Ability to achieve the target goal
• Proficiency in Microsoft Office and CRM software

Additional Compensation and Benefits:

- Affordable Medical, Dental and Vision plans

- 401K with 3% company match

- Short and Long Term Disability Plans Available

- $20K Life Insurance Policy Free to Employees

- 6 Paid Holidays each year

- Paid Time Off

Sunny Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $12.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person

Salary : $12 - $22