What are the responsibilities and job description for the Retail Security Agent position at Sunnyside?
COMPANY OVERVIEW
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
If you're interested in joining our mission, click the below links to join our team today!
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
The Security Agent will ensure the safety and security of our dispensary while maintaining a welcoming atmosphere for our patients. A successful Security Agent has the ability to provide excellent customer service, create a positive customer experience, provide necessary assistance to customers and employees in a timely manner, and identify and handle irregular actively.
WHO YOU ARE
- You are observant and detail orientated! Your see details others could overlook.
- You enjoy people! You are the first member of the team to welcome our customers, providing an exceptional experience is vital to achieving customer loyalty.
- You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee's commitment to always do the right thing.
CORE JOB DUTIES
- Greet customers, ensuring a best-in-class experience
- Operate under security protocols and procedures to ensure regulatory compliance with local, state, and federal agencies
- Submit reporting and security observations accurately and timely
- Maintain a secure premises by patrolling the property; monitoring surveillance equipment; inspecting the building, equipment and access points; permitting entry
- Ensures the safety and security of the building by checking in customers into the Company's portal, maintaining an understanding of who is on the premises
- Confirms with customers if they have placed an online order in advance or if they need an in-store consultation so patients can be directed to the appropriate
- Prevent losses and damage by reporting irregularities; informing violators of Cresco Labs' policies' restraining trespassers
- Provide routine checkups to ensure operation equipment is operating within compliance
- Work with Dispensary Manager to ensure patients feel comfortable, safe, and welcome
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- 1-3 years previous experiences in security
- Solid knowledge of state and local statutes and ordinances on security protocols
- Ability to multitask, prioritize, and manage time efficiently
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Up-to-date on latest local and state regulation and guideline changes
- Strong interpersonal communication skills
- Extremely detail orientated
- Exceptional organizational skills
- Willing and able to work in a fast paced environment
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California Consumer Privacy Act ("CCPA") Notice to Applicants:
Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com
Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.
We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.
If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.
