What are the responsibilities and job description for the Night Auditor - Front Desk/Guest Service Agent position at Sunridge Hotel Group?

Job Description

SUMMARY : Accommodates guests of the hotel and Night Audit duties by performing the following :

ESSENTIAL FUNCTIONS :

Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
Answers inquires pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Follows hotel's property specific Night Auditor checklist
Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well
as swimming pool area gates
Runs end of day night audit reports in hotel's PMS system
Sends in required reports to corporate office
Leaves copies of required reports in General Manager's box
Delivers express check-out receipts
Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
Makes sure front desk, lobby and common areas are clean and organized
Performs laundry functions as directed
All other duties as assigned

COMPETENCY :

To perform the job successfully, an individual should demonstrate the following competencies :

Problem Solving - Identifies and resolves problems in a timely manner;

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;

TeamWork - Contributes to building a positive team spirit.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Organizational Support - Follows policies and procedures including but not limited to, dress code policies

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance / Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Planning / Organizing Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Treats others with respect and consideration regardless of their status or position.

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Must have good attendance.

Must be able to work a rotation schedule.

Must communicate well.

Must be able to follow given and written direction.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE :

Less than high school diploma; or 1-3 months related experience and / or training; or equivalent combination of education and experience.

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Night Auditor - Front Desk/Guest Service Agent

What are the responsibilities and job description for the Night Auditor - Front Desk/Guest Service Agent position at Sunridge Hotel Group?

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