What are the responsibilities and job description for the PM (Evening) Laundry/House Attendant - Best Western Downtown Phoenix position at Sunridge Hotel Group?
Laundry/House Attendant
Hours: Thursday - Monday: 4pm - 10pm
Major Job Responsibility:
- To maintain the condition of all hotel linen in accordance with the standards of Sunridge through efficient cleaning and processing
- To provide support to front desk staff by completing houseman/housekeeping duties as they arise throughout evening shift
- Ensure hotel cleanliness/upkeep throughout evening
- Weekends/evenings required
Job Duties:
Meets and exceeds customer and team member expectations by providing service and teamwork.
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicates effectively with customers, co-workers, and supervisors
- Demonstrates teamwork by cooperating and assisting co-workers as needed
- Meets Sunridge service standards
- Performs other duties as required to provide service and teamwork
Ensures maximum cleaning effectiveness by sorting laundry prior to washing according to fabric type, color, item or soil concentration.
- Pulls damaged and/or stained linen prior to loading washers
- Ensures maximum loading capacity of machines
- Loads washers and dryers to recommended weights
Saves energy by setting dryers for proper heating and cooling times.
- Places only proper linens in the dryer to be dried
- Complies with required settings to maintain working order of equipment
Operates, maintains and cleans laundry equipment according to Sunridge standards.
- Informs supervisor or management of any mechanical failures or supply shortages, so corrective action can be implemented
Folds all linen to closets and storage areas.
- Provides guests with requested linen as needed
Adheres to hotel policies and procedures.
- Attends work on time as scheduled
- Follows hotel grooming and dress standards
- Minimizes safety hazards by following all safety rules and procedures
Completes houseman/housekeeping duties as needed
- Performs routine property-walks to maintain cleanliness
- Restocks complimentary guest items/hotel inventory as needed
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
At all times projects a favorable image of Sunridge and the hotel to the public.
Performs such other ancillary and related duties as may be assigned by Supervisor or Manager.
Must achieve required threshold scores according to brand and Sunridge inspections.
Location: Best Western Downtown Phoenix, 620 North 6th Street, Phoenix, AZ, 85004
