MANAGER - FINTECH CLIENT RELATIONS

Sunrise Banks, based in Minneapolis/St. Paul, MN, uses advancing technologies to build financial products and services that are inclusive and socially responsible. A career at Sunrise gives you an opportunity to use your technical knowledge to contribute to one of the planet’s most socially and environmentally responsible companies while being surrounded by caring teams and people who inspire you to greatness. Local candidates/non-remote preferred - Sioux Falls, SD.

POSITION SUMMARY

The Manager - Client Relations is responsible for managing all client relations aspects of the Fintech Payments Division. Assists the VP, Director of Fintech Operations and Client Relations in the successful growth of the Payments Division. Responsible for providing leadership for the Client Relationship Team by working with both internal bank departments and the external Fintech partners to establish long-range goals, relationship, product and service strategies, plans, policies, and processes.

This position manages the overall functions and effectiveness of Fintech Client Relations. Makes necessary decisions to improve the Fintech Division’s profitability and growth. Focuses on nurturing existing fintech client relationships. Responsible for driving contract updates and renewals. Promote goodwill for the bank through active participation in industry and community organizations and events.

ESSENTIAL FUNCTIONS

Leads the Client Relationship team’s overall operations including Legal, Regulatory, Audit/Compliance, and Client Management to ensure they are managed effectively. Works with the bank department managers to ensure that program operations are conducted in an effective manner.

• Provides professional, friendly, efficient services to Payments Division customers internally and externally.
• Actively contributes to the formation and execution of the Sunrise Banks’ strategic plan, marketing plan, innovation initiatives, client relations budgets, formal policies, and operating procedures.
• Participates in a leadership capacity in accordance with the Fintech department’s strategic vision, values, and mission.
• Creates a working climate in which the client relationship team is motivated to develop their skills and abilities and demonstrates by example the desired standards of conduct and superior work performance.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Provide leadership and guidance on any contracts into which the Payments Division may enter. Participate in the development of the corporation’s plans and programs as a strategic partner.
• Participates in various department and interbank meetings to ensure effective communication to support all of Sunrise Bank's departments involved in the bank’s Fintech line of business.
• Oversee the client relationship responsibilities related to new product development and onboarding.
• Assists bank management to ensure department and client policies and procedures are in compliance.
• Ensures accurate reporting and timely filing of all pertinent information to the Fintech leadership team as well as other departments within the bank such as Compliance, Finance, Fraud, etc. related to program performance, issue resolution, program updates, etc.
• Enhance and/or develop, implement, and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the Payments Division and ensure compliance with IT regulatory and processor guidelines.
• Ensures that all internal audit results and findings are acceptable; works to mitigate such issues and alerts department leadership to any material shortcomings within the program.
• Works with OCC as directed by Management to ensure acceptable ratings and findings.
• Oversees the Client Relations team interaction with Compliance, FIU, and internal audit departments managing internal and external examinations, overseeing timely document submissions and issue mitigation.

SUPERVISORY RESPONSIBILITIES

This position supervises the Client Relationship Management Team and is responsible for the hiring, performance management and development of these employees.

COMPETENCIES

• Sunrise 10X Values
• Contributor Competencies
• Business Acumen
• Coaching
• Compliance Management
• Conflict Management
• Employee Development
• Leadership
• Planning/Delegation
• Problem Solving
• Project Management
• Resource Management
• Relationship Management

EDUCATION & EXPERIENCE

• High school degree or GED Required
• 4 Year college degree in relevant or business-related field preferred.
• 5 years related experience working with executive/senior management, preferably in the financial industry required.
• Experience in the financial industry preferred.
• Superior skill set in the use of the following software applications: Microsoft Excel, Word, PowerPoint, and Outlook.
• A comprehensive skill set in applicable Client Management Software.
• A comprehensive analytical skill set required

COMPENSATION AND BENEFITS

Starting annual salary range DOQ: $64,052 - $91,503
Benefits: Medical, Dental, Vision, Life, AD&D, STD, LTD, Pet Insurance, 401K, PTO, VTO, PPL and more. Details at www.sunrisebanks.com/about/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)