Enhanced Services Director

SCA Enhanced Services Director

Job description

Summary:

The purpose of this position is to be responsible for the management, supervision,

coordination, utilization, and monitoring of daily clinical and administrative

operations, specifically active in the development of the clinical oversight of

programs, the quality of care initiatives, and the direct supervision of complex

cases. This oversight includes the following services: Intensive In-Home (IIH), and

Community Support Team (CST). The enhanced services are considered

community-based mental health, behavioral health, and substance use support

programs to assist clients and consumers. IIH specifically supports children and

adolescents while CST supports the adult population. This position shall ensure

that the services are delivered by the agency’s internal protocols, rules,

policies/procedures, and MCO’s procurement contract.

The Enhanced Service Director shall be a board certified and/or licensed

professional in one of the following licensed discipline categories:

• Social Work

• Psychology/Psychiatry

• Counseling/Therapy

• Addiction

Accompanied by a minimum of three (3) years in mental health and substance abuse

services with both child and adult populations.

Job Roles, Duties, and Responsibilities:

• As needed review and audit progress notes to ensure they meet quality service

standards before billing.

• As needed review and scrutinize initial and revised Person-Centered Plans

(including the discharge/transition plan), treatment plans, discharge summaries,

diagnostic assessments/addendums, and Comprehensive Crisis Plans/Crisis Plans.

• Initiate (at minimum) monthly case staffing with teams to review, discuss and

conclude issues identified, problem resolutions, and service options for client

services. The frequency of meetings may vary depending on necessity.

• Assist program staff with application of clinical interventions and provide

training when needed.

• Supervise all Team Leads (IIH & CST) through monthly meetings.

• Hold Team Leads accountable for Weekly Team Meetings and attend as needed

to observe, assess, discuss, evaluate, and document clinical components/topics of

service delivery.

• Participate in scheduled weekly meetings, MCO meetings, and other scheduled

meetings requested by CEO, Clinical Director, and/or QI-QA Director.

• Remain fully aware of newly and currently authorized/discharged consumers for

each program, time constraints and unit numbers to make critical decisions

regarding agency business practices.

• Participate in open and closed chart audits.

• Ensure via highly organized oversight that NC TOPPS, intakes,

transition/discharge planning, follow-up contacts, non-billable notes, and other

pertinent information/documentation are adequately generated, completed, and

submitted.

• Knowledge of community mental health systems and community resources.

• Knowledge and experience in diagnostic and treatment procedures, i.e. DSM-5.

• Maintain practices that ensure appropriate utilization and billing for enhanced

services such as, but not limited to, checking authorization status as applicable and

working with the intake/referral department regarding Medicaid insurance

verification.

• Collaborate with the Clinical Director and Human Resources Manager regarding

staffing needs and requirements.

• As needed collect and review weekly contact schedules and make adjustments

• Coordinate discharge functions: i.e. (1) schedule, coordinate, and document the

discharge planning meeting with clinical staff, client, or responsible legal person(s)

to discuss anticipated discharge, (2) ensure transition/discharge documentation is

accurately completed and submitted.

 As required, participate and receive monthly supervision.

 Some travel may be required when urgent matters within programs emerge, or

as general oversight is implemented.

 Some travel may be required for networking/marketing efforts.

Skills Required:

• Strong management and communication skills.

 Self-directed, demonstrating the ability to handle multiple directives at once and

prioritize effectively.

• Demonstrated capacity for effective leadership, independent problem-solving,

conflict resolution, and program development.

• Demonstrated timely and thorough follow-through on task completion without

prompting from a supervisor.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person

Salary : $65,000 - $75,000