General Manager

Company Overview:

We are a dedicated organization providing high-quality care and support to adults with Intellectual and Developmental Disabilities (IDD). Our mission is to empower our clients to lead fulfilling lives through compassionate care and personalized services. Sunrise Community Living is committed to fostering a safe, comfortable, and nurturing environment where our residents can thrive and achieve their fullest potential.

Position Summary:

The General Manager / General Service Manager plays a crucial role in overseeing the daily operations of our services and facility, ensuring that clients receive the highest level of care while managing a team of dedicated staff. This position involves direct interaction with clients and their guardians, strategic planning, resource management, and compliance oversight to optimize service delivery.

Key Responsibilities:Team & Staff Management:

• Recruit, train, and supervise employees, fostering a positive work environment.
• Conduct performance evaluations and provide ongoing feedback and support to staff.
• Facilitate team meetings to discuss goals, challenges, and best practices in client care.
• Promote a culture of teamwork and professional growth.

Client Interaction & Resident Care:

• Serve as a primary point of contact for clients and their guardians, addressing inquiries and concerns.
• Develop and maintain strong relationships with clients to ensure their needs are met and their voices are heard.
• Collaborate with guardians to create individualized care plans and assess client progress.
• Handle resident and family concerns with empathy, ensuring their satisfaction and trust in our services.

Service Scheduling & Operations Management:

• Oversee the scheduling of services to ensure adequate coverage and support for all clients.
• Coordinate with staff to adapt schedules as needed based on client needs and staffing availability.
• Monitor and adjust service delivery to maximize efficiency and effectiveness.
• Manage the day-to-day operations of the facility, ensuring quality care and service delivery.

Compliance & Quality Assurance:

• Implement and monitor quality assurance measures to ensure compliance with organizational standards and regulations.
• Ensure compliance with federal, state, and local regulations relating to the care of individuals with intellectual and developmental disabilities.
• Maintain accurate documentation and prepare for inspections and audits.
• Collect and analyze client feedback to continuously improve service offerings.

Budget & Financial Management:

• Assist in developing and managing the budget for services to ensure financial sustainability.
• Identify opportunities for cost savings and resource optimization.
• Experience in managing budgets and forecasts related to staffing, including the ability to make informed hiring and termination decisions.

Community Engagement & Outreach:

• Act as a liaison between the facility and community organizations to promote inclusivity and community involvement.

Qualifications:

• Bachelor’s degree in Social Work, Healthcare Management, Business Administration, Sociology, or related field.
• Minimum of 5 years of experience in a management role, preferably in an IDD setting.
• Proven experience in a management role within healthcare or social services.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with a focus on client-centered care.
• Strong understanding of applicable laws and regulations.
• Knowledge of relevant regulations and best practices in the care of individuals with IDD.
• Solid financial acumen, including budgeting and resource allocation.
• Strong organizational skills and attention to detail.

Work Environment:

This position may require flexibility in hours to accommodate client needs and staff schedules. The General Manager / General Service Manager will primarily work in an office setting but may also visit service locations as needed.

Application Process:

Interested candidates are encouraged to submit a resume and cover letter detailing their qualifications and experience related to the position.

Job Type: Full-time

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Education:

• Bachelor's (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Anchorage, AK 99503 (Required)

Ability to Relocate:

• Anchorage, AK 99503: Relocate before starting work (Required)

Work Location: In person