Store Manager

Essential Duties and Responsibilities

• Perform human resource duties, including but not limited to maintaining recruiting new staff, maintaining personnel files and staff documentation according to state and federal labor laws, manage staff discipline and documentation issues, discipline and terminate staff as needed.
• Ensure the absolute highest level of customer service is provided by all employees.
• Ensure a high level of interaction and communication with all employees.
• Recruit and help other Managers in team building and staff development.
• Maintain strict confidence of all employee and employment-related information.
• Ensure proper floor coverage throughout the day, during breaks and lunches, and react quickly to call-ins in order to maintain customer service expectations.
• Ensure that employees have the supplies and tools readily available to provide excellent customer service.
• Carry out corrective action/progressive discipline as necessary.
• Perform payroll duties twice monthly, maintain proper records and transactions of employee time cards and be aware of excessive tardiness/absence and overtime.
• Complete daily store rounds, delegate tasks from notes, and follow up to ensure timely completion.
• Perform all duties in the absence of another employee.
• Work with the Chief Operation Officer to promote sales through store events and promotions.
• Oversee incoming inventory and ensure freight is stocked to the sales floor in a timely manner.
• Work with the Corporate Buyer to ensure accurate pricing, signing, and in-stock of merchandise.
• Work with the Chief Operating Officer and Team to ensure backroom is maintained, inventory is being checked in and posted correctly, and that on-hands are maintained in perpetual inventory correctly.
• Monitor and ensure order of low-in-stock and out-of-stock items.
• Order store supplies and tools as required, within business requirements.
• Address all necessary facility maintenance and repairs quickly.
• Maintain overall store cleanliness.
• Work with bookkeeper and front end staff to balance tills and safe daily. Address any issues with daily deposits, ensure cash handling accuracy.
• Shop competitors, document and report findings, and identify ways that the store can stay competitive.
• Attend product training sessions and relay important product and selling information to store employees.
• Work with Chief Operating Officer and Human Resources to schedule employees to attend training sessions that will improve job skills and product knowledge.
• Maintain open communication with the  and make aware of any operational or merchandising decisions
• Demonstrate the highest level of integrity and ethics in all decision-making.
• Uphold all company policies and procedures.
• Represent company with professional appearance and demeanor.
• Communicate effectively with Corporate Buyer, Employees, Applicants, Customers, Vendors, and Agencies.
• Demonstrate dependability, reliability, punctuality.
• Work assigned and varying shifts as required.
• Perform other tasks and duties as requested by the Chief Operating Officer.

IMPORTANT DISCLAIMER NOTICE:

This job description is meant to show the guidelines for this position currently employed by Sunrise Health Foods, and are subject to change by Sunrise unilaterally and at any time.  Sunrise does not intend that this job description, whether provided to an employee before commencement of employment or after commencement of employment, to constitute part of any offer of employment or be interpreted expressly or by implication constitute a contract for employment or to evidence the existence of a contract of employment between Sunrise and any employee.