Crisis Intervention Hotline Associate

Position Summary:

Sunrise Homeless Navigation Center is hiring PRN staff to support our mission of serving individuals experiencing homelessness. We are looking for (1) PRN Hotline Team Member.

We are seeking a Hotline Assessor to join our team at Sunrise Homeless Navigation Center. In this role, you will be pivotal in assessing the needs of individuals reaching out for assistance, ensuring they receive the appropriate resources and support. Your contributions will directly impact our mission to provide holistic care and transform the lives of those we serve.

Responsibilities

• Conduct assessments for individuals contacting the hotline to determine their immediate needs.
• Provide crisis management support and connect clients with appropriate resources.
• Document interactions accurately in compliance with organizational policies.
• Collaborate with outreach teams to facilitate seamless service delivery.
• Engage in ongoing training and development to enhance assessment skills and knowledge of available services.
• Support clients in navigating housing options and wraparound services.

Requirements

• Experience in crisis management or direct support roles is essential.
• Familiarity with addiction counseling practices is preferred.
• Strong communication skills and ability to work collaboratively within a team environment.
• Knowledge of clinical research methodologies is a plus but not required.
• Understanding of medical documentation standards is beneficial.

Position Qualifications:

• Pursuing a degree in social work or a related human services field preferred
• Experience working in HMIS and/or homeless services preferred
• Experience working with vulnerable populations is a plus
• Bi-lingual preferred
• Availability to work shifts Monday through Friday between 8am-8pm

Position Considerations:

• Ability to thrive in a fast-paced environment
• Flexibility and relatability in interacting with staff, volunteers, and clients
• Proficiency in using technology and self-motivated
• Attention to detail and accurate data entry
• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain a professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond promptly in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned
• Demonstrate strong boundaries in decision making and safety planning

Work Environment:

• Location will co-working, outdoor, shelter, remote, and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day

Sunrise Homeless Navigation Center is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of color, race, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• How comfortable are you with using technology independently in your day-to-day work (e.g., laptops, smartphones, case management systems, communication apps like Slack or Teams)?

A. Very comfortable – I regularly use multiple platforms and troubleshoot minor issues myself.
B. Comfortable – I can navigate most tools with minimal assistance.
C. Somewhat comfortable – I may need occasional support or training.
D. Not comfortable – I prefer guided use or hands-on assistance.

• The hotline operates Monday through Friday, from 8:00 AM to 8:00 PM.

Are there any days or times during this window when you are not available to work?

(Please be specific if you have recurring commitments or limitations.)

• How many hours are you available and willing to work each week?

(Please include any preferences or limitations you may have.)

• Do you have experience working with individuals in crisis or experiencing homelessness? If so, please describe the setting, your role?

Ability to Commute:

• Austin, TX 78745 (Required)

Ability to Relocate:

• Austin, TX 78745: Relocate before starting work (Required)

Work Location: Hybrid remote in Austin, TX 78745

Salary : $20