PRN Screener - Homeless Services

Position Summary:

Sunrise Homeless Navigation Center is hiring PRN staff to support our mission of serving individuals experiencing homelessness. We have two distinct PRN opportunities available:

PRN – Mobile Outreach Team

• Work in pairs to engage with individuals living in encampments, underpasses, and other outdoor locations.
• Provide direct outreach, basic needs assistance, and service connections.
• Requires adaptability, safety awareness, and strong interpersonal skills

PRN– Shelter Case Manager (Monday-Friday)

• Provide case management services to shelter guests, including service coordination, crisis intervention, and housing navigation.
• Work in a fast-paced environment supporting individuals with complex needs.
• Ideal for candidates with experience in social work, case management, or related fields.

If you are passionate about supporting unhoused individuals and thrive in dynamic environments, we encourage you to apply!

This position is responsible for inputting accurate and timely data into the Homeless Management Information System (HMIS) and serving clients with compassion and efficiency while ensuring all interactions are documented and that data integrity is maintained. This flexible role involves working across multiple teams including the Sunrise Hub day center, Sunrise Mobile and Shelter outreach teams, and Sunrise Hotline call center. You will conduct Coordinated Housing Assessments and referrals, connecting clients with the services they need to move towards stable housing.

Position Qualifications:

• Pursuing a degree in social work or a related human services field preferred
• Experience working in HMIS and/or homeless services preferred
• Experience working with vulnerable populations is a plus
• Bi-lingual preferred
• Availability to work shifts Monday through Friday, 8:30a-1:30p, 9:00a-3:00p, 12:00p-6:00p or 11:00-7:00p.

Position Responsibilities:

• Welcome and engage with individuals seeking services at all locations
• Provide compassionate assistance and support to clients
• Conduct screening in Homeless Management Information System and identify client needs
• Assist with crisis intervention and make appropriate referrals
• Navigate the complex web of homeless services in Austin to best serve clients
• Complete Coordinated Housing Assessments once licensed.
• Collaborate with a diverse team of professionals and volunteers
• Embrace a holistic, person-centered approach to service delivery

Position Considerations:

• Ability to thrive in a fast-paced environment
• Comfortable working outdoors in various temperatures
• Flexibility and relatability in interacting with staff, volunteers, and clients
• Proficiency in using technology and self-motivated
• Attention to detail and accurate data entry
• Flexibility in working on multiple teams
• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain a professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond promptly in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned
• Demonstrate strong boundaries in decision making and safety planning

Work Environment:

• Location will co-working, outdoor, shelter, remote, and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day

Sunrise Homeless Navigation Center is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of color, race, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• If your resume does not reflect direct experience in a role working with people in crisis, experiencing homelessness or in related roles, we’re interested in understanding how your skills and previous work experiences have prepared you for this position. Can you provide specific examples of how your background equips you to assist individuals experiencing homelessness?
• For the PRN Case Manager at the Shelter: This role requires providing case management to shelter guests, which includes crisis intervention, service coordination, and advocacy. You will be working in a fast-paced environment with individuals facing complex challenges. Do you have case management experience?
• This role requires independently using technology to enter data into our database in real time while actively assisting clients. You’ll need to navigate case management systems, update records accurately, and use mobile devices in the field. Are you able to meet this expectation?
• This role requires working in pairs to provide services directly to individuals experiencing homelessness in encampments, underpasses, and other outdoor locations. This includes engaging with people in unpredictable environments, sometimes in extreme weather conditions. Are you fully comfortable with this type of work?
• How many hours are you available to work each week?

Ability to Relocate:

• Austin, TX 78745: Relocate before starting work (Required)

Work Location: Hybrid remote in Austin, TX 78745

Salary : $20 - $25