What are the responsibilities and job description for the Concierge/Medical Records position at Sunrise Manor & Convalescent Center?

Sunrise Manor & Convalescent Center -

Sunrise Manor located in Amelia OH is currently hiring a Concierge / Medical Records.

Job Summary . Their job is to make a patient's hospital stay as comfortable and convenient as possible. The Concierge consults with head nurses and patient relations administrators to discuss newly admitted residents.

The Concierge finds out how to best meet the needs of residents during the length of their stay. A Concierge organizes services to help patients, families, visitors and employees with daily needs.

The primary purpose of the Medical Records Director is to maintain the patients’ clinical records, including coding, auditing, and providing pertinent staff education regarding recordkeeping procedures in accordance with all applicable laws, regulations, and Life Care standards. The Medical Records Director serves as the designated Privacy Officer for the facility.

Patient Comfort and Convenience

Concierge services are intended to optimize patient comfort. The Concierge is the link between patients and private services to provide additional amenities.

By working closely with a hospital's environmental services, the concierge makes sure patients have access to equipment, such as wheelchairs. The concierge also ensures that patients receive the morning newspaper, snacks and special-order foods to meet their cultural or religious preferences, upon request.

Visitor Services

A Concierge may help visitors of patients with daily or specialty needs, such as private room meetings with loved ones, or resident pet visits, residents tours and resident birthday celebrations.

Room Facilities

The Concierge helps with resident room amenities that make for a more comfortable, relaxing and healing stay. The concierge may hire decorators which these types of services are usually performed before patients arrive, so rooms are ready for use when patients need them.

Supervisory Responsibilities :

None.

Duties / Responsibilities :

Provides information about the facilities services and day to day events

Arranges tours of the facility for residents and their family members

Runs appropriate errands for guests and picks up or delivers a variety of items.

Provides a variety of business services such as shipping packages and assisting with printing needs.

Receives, stores, and / or delivers mail.

Acquires daily care items such as toiletries, for guests and patrons.

Plans and schedules special events, parties, or meetings.

Develops and maintains service relationships to fulfill the needs of residents, and guests.

Performs other related duties as assigned.

Must demonstrate knowledge of State and Federal legal requirements relating to documentation, confidentiality, and legal issues pertaining to health information

Must have functional knowledge in field of practice

Must be knowledgeable of medical records practices and procedures as well as the laws, regulations, and guidelines governing medical records functions in the post-acute care facility

Must perform proficiently in all competency areas including but not limited to : medical coding, auditing, clinical records, privacy official responsibilities, supervisory responsibilities, patient rights, and safety and sanitation

Maintains confidentiality of all proprietary and / or confidential information

Medical Records Essential Functions :

Must be able to audit and complete ongoing review of all patients’ clinical records to ensure documentation and performance compliance

Must be able to maintain current, overflow, and discharged record filing systems

Must understand and apply LTC payment systems, including Medicare

Must be able to effectively communicate with physicians, nursing staff, and allied health personnel

Must exhibit excellent customer service and a positive attitude towards patients

Required Skills / Abilities :

Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite or related software.

Excellent problem-solving and critical thinking skills.

Must have a positive attitude with the ability to remain flexible and patient.

Excellent organizational and multitasking skills.

Excellent administrative skills.

Education and Experience :

At least two years of guest services experience highly preferred.

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Concierge/Medical Records

What are the responsibilities and job description for the Concierge/Medical Records position at Sunrise Manor & Convalescent Center?

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