What are the responsibilities and job description for the Customer Service Representative position at Sunrise Medical Laboratories, Inc?
Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
LOCATION: 4200 B Pleasant Valley Rd, Chantilly, VA 20151
HOURS: 10:30am - 7:00pm; Monday and 9:30am - 6:00pm; Tuesday - Friday; and weekend coverage as needed
FULL TIME: Benefits Eligible
In this role you will:
Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information
Demonstrate excellent research, problem solving and follow up skills
Troubleshoot and resolve ongoing problems
Demonstrate excellent communication and customer service skills both with internal and external client
Complete special projects and assist team members with various customer service tasks as needed
All you need is:
Familiarity with medical terminology
Strong computer literacy with good typing skills
Excellent research, problem solving and follow up skills
Ability to troubleshoot and resolve ongoing problems
Excellent communication and customer service skills
To be a dependable and reliable team player
Ability to work independently and as part of a goal-oriented team with a positive attitude
To be detail oriented with the ability to multi-task and work in a fast-paced environment
Scheduled Weekly Hours:
40Work Shift:
Job Category:
Laboratory OperationsCompany:
Sunrise Medical Laboratories, Inc.Our Mission: Highest quality laboratory testing
Our Passion: Helping people live better, healthier lives
When you join Sunrise Medical Labs, you are well supported by everyone — from colleagues and management alike. We have a warm, welcoming culture which is laid back, but professional. Our management staff is attentive and helpful and coworkers enjoy working together. Here, you are not a number, you are a vital part of our workplace community. And, if you’re motivated to standout, we’ll give you every opportunity to succeed and grow.
We’ll give you:
Appreciation for your work
Lots of flexibility
A feeling of satisfaction that you’ve helped people
Friendly coworkers
Opportunity to grow in your profession
Management that you will admire
Fun events throughout the year
Free lab services for you and your dependents
A sense of belonging—we’re a community!
New York | Maryland | New Jersey | Virginia | Washington DC | W. Virginia
Join us! We offer Medical, Vision and Dental Insurance | Short Term and Long-Term disability | Voluntary term life | 401-K plus match | Paid Time Off| Paid holidays
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
