What are the responsibilities and job description for the Director of Senior Living Operations position at Sunrise Senior Living?
About Our Community
Sunrise Senior Living's community offers a warm and welcoming environment for seniors to thrive. Our team members are passionate about providing quality care and services, and we strive to create a positive atmosphere in the community for residents, family, and friends.
Key Responsibilities
- Leadership: Provide overall leadership, management, and success of the community, including financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance.
- Strategic Planning: Develop and implement strategic plans to achieve community goals, including budget preparation, sales and marketing strategies, and operational efficiency improvements.
- Customer Service: Ensure that customer needs are met and exceeded through prompt response to customer inquiries, resolution of customer complaints, and provision of exceptional customer service.
- Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and industry standards related to senior care and services.
- Team Management: Manage and develop a high-performing team, including recruitment, selection, training, and performance evaluation of employees.
