Engagement Coordinator

COMMUNITY NAME

JOB OVERVIEW

In the role of Engagement Coordinator, you develop and implement programs of interest and enjoyment to our residents in order to enhance their lives and exceed their active aging lifestyle expectations. You collaborate with residents to customize opportunities that add delight and surprise to the residents’ day.

RESPONSIBILITIES & QUALIFICATIONS

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Maintains a balanced resident centered activity program for the whole Sunrise community according to the Activity Program Guidelines and Programming Guide(s).
• Lead assigned Engage Life programs and develop associated daily, weekly, and monthly plans.
• Find creative ways to keep residents connected to one another, to the internal community, to their hobbies, interests, and the outside community as well.
• Teach and lead exercises and assist with the proper use of fitness equipment.
• Engage and motivate residents by incorporating elements of spontaneity, simple pleasures, purpose, and strength, resulting in program participation; paying special attention to residents who may be confided to their apartments.
• Welcome new residents, making a special effort to include and engage them in activities and introduce them to others in the community with similar interests and backgrounds.
• Implement Company designed programs as outlined.
• Inform residents of upcoming activities and maintain a current schedule of events.
• Prepare and publish an engaging and creative monthly program calendar which incorporates the community’s events and programs within the Company specified timelines.
• Support Operations in achieving customer satisfaction scores that meet or exceed Company standards.
• Conduct all community opening and closing procedures as the schedule requires.
• Act as a manager on duty as required.
• Engage in community public relations, including collaboration with Support Center public relations and preparation of local positive publicity stories.
• Coordinate departmental needs and goals within specified budget.
• Hire, train, supervise, coach, develop and performance manage the Driver position at the community; working closely together to meet the needs of the residents in regard to transportation schedules and outside events.
• Assist in recruiting, training, and managing volunteers where applicable.
• Assist in planning parties, events, and activities, as well as decorating the community according to the season and/or holiday throughout the year as well as planning birthday celebrations and life events to honor residents.
• Maintain clean and organized activity spaces and work area.
• May perform other duties as needed and/or assigned.
• With oversight of Driver responsibilities, must review the Driver job description, sign in acknowledgement, and complete the required Driver training for compliance and Sunrise service standards and certification.
• Maintains compliance in assigned required training and all training required by state or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School Diploma or General Education Degree (GED).
• Associate degree or bachelor’s Degree preferred.
• One (1) to two (2) years of related experience in coordinating, planning, and executing group activities and events.
• Communicate effectively in English, verbally and in writing, with residents, staff, and vendors.
• Able to proficiently operate standard office equipment.
• Must possess valid driver’s license with a good driving record.
• Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle for social and other various activity and program-related outings).
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Proficient computer skills – Microsoft Word, Outlook, and Excel; includes utilization of iPad/tablet and other technology devices.
• Maintain compliance in assigned required training and all training required by state or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.