General Manager

COMMUNITY NAME

JOB OVERVIEW

In the role of General Manager II, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager II executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high performance sales and customer service, the General Manager II complies with all Company requirements and regulations and ensures a safe and productive working and living environment. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Community Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

RESPONSIBILITIES & QUALIFICATIONS

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Partner with the Vice President Operations (VPO)/Director Operations (DO) in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
• Communicate regularly community performance with VPO/DO.
• Supervise and partner with Community Sales Director to assess competitive threats, sales plans, and engage in business-to-business sales calls.
• Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census.
• Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Community Support Office (CSO). Build strong relationships with Support Office resources.
• Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
• Provide on-call and overnight coverage as specified by schedule or as needed.
• Work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
• Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company’s standards.
• Interview, hire, train, schedule, develop, and manage performance of assigned staff.
• Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.
• Conveys performance expectations and provides timely feedback to ensure performance standards are met.
• Holds effective one on one meetings with direct reports.
• Provides feedback and counsels on a continuous basis.
• Supports team members’ career growth by having regular development-focused conversations.
• Utilizes and promotes Sunrise’s development programs as appropriate to prepare high-potential team members for future roles.
• Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.
• Meet financial management requirements for the community.
• Maintain a safe working and living environment.
• Conduct monthly resident and staff meetings to communicate effectively and regularly.
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
• Perform other duties as needed and/or assigned.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred; degree and management experience may be required per state/provincial requirements.
• Administrator’s License / certification may be required per state/provincial requirements.
• Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Demonstrated success in operating and maintaining a quality, customer service focused workforce.
• Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
• Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the company.
• Understanding of facilities management and ensuring systems are maintained properly.
• Ability to handle multiple priorities effectively.
• Ability to delegate assignments to the appropriate individuals.
• Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Proficient in organizational and time management skills.
• Demonstrates good judgment and problem solving and decision-making skills.
• Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.
• Must possess a valid driver’s license.

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