What are the responsibilities and job description for the Senior Director Strategy and Operations Optimization position at Sunrise Senior Living?

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Community Support Office

Job ID

2024-220370

JOB OVERVIEW

The Senior Director of Strategy & Operations Optimization works directly with the Chief Operating (COO) and Executive Leadership Team to lead the connection between corporate initiatives and the core business. This role will drive all programs and strategic initiatives that impact the Sunrise core business from initiation through delivery. Additionally, this role is responsible for a wide range of duties that impact the health of the business and acts as a key liaison to lead cross-functional business planning efforts.

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities :

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows :

Develop, coordinate, monitor, and lead key initiatives from initiation through delivery to realize the strategic vision and build sustainable competitive advantage.
Lead end-to-end planning and implementation of extremely complex projects spanning business areas.
Drive collaboration across all functions and build key executive stakeholder relationships.
Facilitate the strategy, design, development, and alignment of the organizational vision inclusive of goals, Key Performance Indicators (KPIs), and objectives to achieve it.
Identify opportunities to improve operational effectiveness.
Complete regular market, industry, and competitor analysis to support strategic planning.
Support Sunrise's executive leadership in formulating and articulating a strategic vision and investment priorities, including review of the competitive environment and prioritization of financial / non-financial resources.
Lead working teams and develop both partners and team members through candor, communication, and coaching.
Ensure that tough questions are raised and answered in a constructive environment focused on business success.
Define and implement leadership governance, processes, and frameworks.
Establish program-level routines that track these milestones and objectives, communicate progress, and help identify issues early without adding undue burdens or usurping the businesses and functions executing the work.
Manage, coach, and grow highly skilled team members to ensure business, departmental, and personal objectives are realized.
Develop, maintain, and enhance business strategy in partnership and collaboration with key business stakeholders, including identifying key opportunities and threats, developing strategic initiatives, and facilitating a disciplined strategic planning process.
Support executive management, in particular the COO, as a strategic advisor to help ensure successful execution of business strategy, including :
Track and evaluate business performance against financial targets, performance milestones, and external benchmarks.
Provide insight about business performance and outlook through routine strategic reviews of operations, competitors, and markets.
Serve as an independent voice in governance forums to support successful execution through critical challenge and holding leaders accountable to commitments.
Provide active guidance and input to business teams to support disciplined planning and execution of key initiatives and activities.
Work behind the scenes to foster alignment and effective collaboration between businesses, functions, and operations at all levels.
Act as a center of excellence for strategic planning and decision-making embedded within businesses.
Become a trusted advisor to key business stakeholders and embed as a value-added contributor in key business governance forums.
Maintains compliance in assigned required training and all training required by state / province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.

Core Competencies :

Experience in the application of strategic frameworks, financial analysis, research, and program management disciplines to solve challenging business questions.

Self-starter with top notch leadership and influential skills.

Strategic thinker with an eye for details.

Proven communication skills (verbal, written, and presentations), including ability to translate complex ideas into understandable insights and provide commercially-sound business justification to support executive decision-making.

A natural skill to engage with people at a deep level whether observing or interviewing users / customers, fellow team members, or clients.

The ability to work in a fast-paced and dynamic environment.

Organized and able to manage multiple programs.

Excellent influence and engagement skills in building alignment and accountability.

Able to build strong and sustainable relationships.

Highly collaborative and able to work cooperatively and strategically in a team environment.

Highly developed interpersonal skills with ability to effectively engage with senior executives, management teams, staff, and external stakeholders; demonstrated ability to lead through influence and work across cultural differences.

Able to handle confidential information and act as a liaison between the business leader and other constituents, both internal and external.

Effective problem-solving skills, able to process high volumes of complex information, produce key themes and issues, and recommend actionable responses to opportunities and threats.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required :

Bachelor's degree in related field; Masters of Business Administration preferred.

8 or more years of proven and progressive business, operational, and / or strategy management experience, relevant industry experience.

2-3 years of Management Consulting experience with a top tier firm.

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include :

Medical, Dental, Vision, Life, and Disability Plans.

Retirement Savings Plans.

Employee Assistant Program / Discount Program.

Paid time off (PTO), sick time, and holiday pay.

Daily Pay offered to get paid within hours of a shift (offered in the U.S. only).

Tuition Reimbursement.

In addition to base compensation, Sunrise may offer discretionary and / or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan / program offered by Sunrise at the time, and required performance pursuant to the plan / program.

Some benefits have eligibility requirements.

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work.

PRE-EMPLOYMENT REQUIREMENTS

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community / office, skills, experience, qualifications, and certifications / licenses (where applicable).

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