Senior Resident Billing Associate

 

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Community Support Office

Job ID

2025-225135

JOB OVERVIEW

The Senior Resident Billing Associate serves as the primary liaison between Sunrise and its Business Process Outsourcer (BPO) provider. In addition to providing higher level support for more complex inquiries and requests, they will play a key part in influencing the accuracy, efficiency and compliance of resident billing activities. This role will also own key billing processes, including month-end close activities, payment discrepancy resolution and cross-functional support for corporate billing requests. Finally, the Senior Billing Associate will utilize their subject matter expertise to recommend enhancements to current billing procedures, assist in the development/delivery of billing training programs for community teams & residents and identify potential opportunities for process improvements that align with organizational goals.

 

RESPONSIBILITIES & QUALIFICATIONS

  Responsibilities:As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:• Serve as the primary liaison between Sunrise and the Business Process Outsourcer (BPO) provider, ensuring clear communication, efficient issue resolution and alignment with organizational billing standards• Review and evaluate BPO deliverables, including ServiceNow tickets, to maintain high standards of service quality and identify opportunities for improvement• Conduct quality assurance reviews of BPO activities, ensuring adherence to established billing protocols and accuracy in execution• Manage payment discrepancy resolution by handling check issues, reissues and escheatment, collaborating with finance and other corporate departments as needed• Execute key month-end closing activities for assigned communities, including managing the A/R subsystem and executing journal entries & reconciliations, to ensure financial accuracy and compliance• Maintain training materials on billing processes for BPO teams and community stakeholders, drawing on subject matter expertise to provide recommendations for updates as needed• Support onboarding and divestiture billing activities, ensuring seamless transitions and compliance with company procedures• Assist with special billing projects, contributing analytical support and process insights to drive operational efficiencies• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met• Perform other duties as assigned  Core Competencies: • Proven ability to manage billing cycles, resolve discrepancies and execute month-end closing activities with precision and adherence to financial standards• Strong ability to work effectively with internal teams (e.g., finance, HR, IT) and external partners (e.g., BPO providers) to drive efficiency, resolve issues and ensure compliance• String analytical skills with the ability to identify, investigate and resolve billing discrepancies, as well as optimize processes based on data-driven insights• Ability to evaluate existing processes, recommend enhancements and ensure the accuracy and quality of deliverables, including work performed by BPO teams• Ability to assist with the creation and delivery of training materials, communicate effectively and ensure that all stakeholders (internal and external) understand billing processes and best practices 

 

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.• Minimum of high school diploma; some college preferred• At least five years of billing/accounts receivable experience• Experience using computerized billing software preferred; software experience specific to the healthcare industry or residential living would be a plus (doctor office, long term care, leasing office, etc.)• Ability to analyze various BPO service level reporting, perform quality assurance audit of BPO activities and deep dive on escalations• Strong communication and writing skills, with the ability to provide clear and concise training, instructions and updates for BPO and community teams, as well as contribute to the creation and revision of billing-related training materials• Strong organizational and multitasking skills with the ability to prioritize and meet deadlines while effectively managing multiple tasks and responsibilities• Proven ability to perform work functions remotely• Ability to partner with internal and external teams in a professional and respectful manner in order to maximize the effectiveness of our department.• Experience with Microsoft Office Suite with the ability to use the basic functions of each package; knowledge of how to use macros, formulas, & pivot tables in Excel is preferred

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

 

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

PRE-EMPLOYMENT REQUIREMENTS

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).