AFTER-HOURS COORDINATOR

Sunrise Services, INC. is seeking an After-Hours Coordinator for our supported living program!

Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development! At Sunrise, you not only start a job, but a career that truly makes a difference in the lives of others! After-hours shift.

About the Program:

The supported living program offers assisted-living services to adults with a wide variety of developmental disabilities and varying levels of skill and independence. At Sunrise, we promote a high-quality of life, self-determination, and independence, by providing needed support for daily living tasks. The After Hours Coordinator (AHC) assists in the supervision, training, and retraining of staff who work outside of business hours, and passes on information to the direct supervisors of any issues that may need further investigation.

General Responsibilities: 

The After Hours Coordinator (AHC) provides support and assistance as needed by clients in their daily lives and during emergencies. This may include issues surrounding protection and advocacy, daily living tasks, mental and physical health, or criminal charges. AHCs should promote dignity, respect, and a high quality of life for all clients at all times and ensure that clients are receiving care, support, and assistance in accordance with agency, local, state, and federal guidelines. AHCs assist in the supervision, training, and retraining of staff who work outside of business hours and pass on information to the direct supervisors of any issues that may need further investigation.

Essential Functions:

• Make visits to each home that has awake overnight staff at least once a week on a rotating schedule (i.e. not the same day / time each week). Always be respectful of the client’s schedule and preferences when going to their home. During those visits monitor the health and safety of the client and their home, staff awareness of client service plans, and that appropriate documentation is completed in a timely manner.
• Make visits to each home that has Restrictive Procedures that require an Exception to Policy every 48 hours on a rotating schedule (i.e. not the same day / time each week). Always be respectful of the client’s schedule and preferences when going to their home. Ensure that restrictive procedures are followed and that staff at site are aware of what they need to do to support their clients with their restrictive procedures.
• Work direct care shifts whenever necessary to ensure required or appropriate staffing. Be aware of different staffing requirements between programs. This may also include medication coverage shifts or nurse delegated medication coverage. Report direct care hours to the staffing team within 48 hours.
• Respond to all Urgent Call Center calls during all On Duty hours and On Call hours. Collaborate with the caller to answer questions about any department within Sunrise, help them to problem solve, make supervisory calls, and assist with plans to utilize the resources available efficiently.
• Respond promptly and appropriately to challenging client behaviors, problems at residences, or other emergencies.
• Assist Direct Care Supervisor with Quality Assurance of their sites. Check that necessary plans are updated and available to staff at site, that routine and PRN medications are on site and that expired medications are promptly removed. Address any health and safety issues. Ensure that home is personalized to the client, that there are no maintenance issues within the home. Retrieve paperwork from sites that needs to come back to the office for filing or shredding.
• Correct any deficiencies on the spot if possible. Report actions taken in your daily AHC If there needs to be further follow up, communicate that to the Direct Care Supervisor and Program Manager for the client and other members of the care team as needed.
• Assist Direct Care Supervisor in the supervision of DSPs who work outside of business hours. This can include training new DSPs and ensuring that they are competent in the client’s service plans, providing retraining’s as needed to correct DSP performance, documentation to personnel file, completing site orientations and turning them in to the client’s Direct Care Supervisor, and placing staff on Administrative Leave in accordance with Sunrise Policies and RCS requirements.

• Ensure that clients are supported and taught skills in the following areas: health and safety, power and choice, positive recognition of self and others, integration into the physical and social life of the community, developing relationships, and promoting competence and self-reliance.

• Investigate and report incidents, accidents, and/or problems involving client and staff. Determine causes and identify steps for preventing repetition.
• Report any program, client, or staff concerns to the Direct Care Supervisor, Program Manager or Director.

• Maintain positive relationships with client’s family, relatives, guardians and friends.
• Monitor compliance with DDA regulations and policies, Sunrise Services policies and procedures, applicable contracts, and Residential Guidelines for all program staff and activities. Provide feedback to client’s. Direct Care Supervisor and Program Manager.
• Complete a summary report of your shift and update direct care hours in separate emails to the appropriate parties. These need to be completed no later than the end of your next scheduled shift. Urgent matters must be communicated same day.
• Participate in specialized training and other professional development activities designed to update knowledge, enhance and increase skills, foster professional growth, and maintain required Licenses and Certifications.
• Perform other duties as assigned.

Skills and Abilities:

• Have knowledge of and advocate for both client and staff rights.
• Effective time management and ability to self-manage in order to balance regular tasks with emergencies that may arise during the night.
• Must be able and willing to drive at night and in inclement weather.
• Basic skill with Microsoft Office products including Word, Excel, Access and Outlook. Willingness to learn company specific software.
• Typing speed of at least 40 WPM
• Strong verbal and written communication skills, and demonstrated leadership ability.
• Demonstrate ability to exercise sound judgment in challenging dynamic situations including behavioral and staffing issues. Adjust quickly and appropriately to shifting priorities.
• Skills in reading, synthesizing, and acting upon multifaceted information.
• Perform occasional light lifting of up to 20lbs, plus lift and transfer clients as needed. Navigate stairs in multistory buildings without elevators.
• Need strong conflict resolution skills.

Schedule:

Fri 12a-8a , Sat 12a-8a, Sat 4p-12a ( 24 Hrs )

OR

Fri 4p-12a, Sat 8a-4p, Sun 8a-4p ( 24Hrs)

Essential Requirements:

Education:  High School Diploma or Equivalent Required. Bachelor’s Degree in Social Services or related field preferred.    

Experience:  1-year experience working with clients with developmental disabilities or equivalent experience. Supervisory experience preferred. 

Licensure/Certification:   

• DSHS background clearance required and federal finger printing. 

• Obtain CPR/ First Aid Certification and NAR within 90 days of hire. 

• Become Nurse Delegated for all clients within 6 months of hire. 

• Complete additional clearance requirements for Community Protection 

• Attend and complete Buzz on Adult Learning and Peer Coaching training course within the first 90 days of hire or advancement.  

• Current Valid Driver’s License and acceptable driving record. 

• Attend training required by applicable laws. 

Other Considerations:   

• At least 18 years of age. 

• Acceptable driving record. 

• $50,000 automobile liability insurance. 

• Must have reliable transportation or a personal vehicle. 

• Six months experience working for Sunrise Services preferred. 

Compensation:

• $23.66 - $25/hr 
• Wages are determined by applicable industry experience, education, and certifications/licensure.

Benefits:

• Medical, dental, & vision plans
• Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
• Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
• Holiday pay, with 8 holidays observed
• Paid ‘Floating’ Holiday to be used on a day of choice
• Health Savings Account
• Health Reimbursement Arrangement
• Basic Life & AD&D insurance
• WA Paid Family Medical Leave
• Employee Assistance Program
• Pet Insurance
• Legal & IDShield
• Accident, Critical Illness, & Hospital Insurance
• 401K (Currently matching 50%)
• Life Insurance
• College savings plan

Why Sunrise Services Inc?

• An abundance of opportunity for growth and development
• Supportive, Team-driven culture
• Competitive benefits and Compensation plan
• Making a true difference in the community, and the lives of vulnerable individuals

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.

Salary : $24 - $25