Customer Service Representative CWB (Bilingual Spanish)

Job Title: Customer Service Representative CWB (Bilingual Spanish)
Location: Chicago, IL 60631
Duration: 6 Months (Possible Extension or Conversion)
Position Type: Hourly contract Position (W2 only)

Note:

Bilingual candidates only
Interview process-Onsite interview
Conversion Annual Salary Range is $42K-$44K
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-5 days in office- Some Saturday hours may be required.
TEMP TO PERM
Job Hours-40 hours
Job Summary:

The CWB Representative role supports the CWB (Client Workplace Benefits) contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
Responsibilities
Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and client products offered to our CWB customers
Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
Assist with special requests as needed.
Complete additional tasks and other projects/duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
3-5 years' experience of Insurance background
Customer- focused mindset and dedication to providing exceptional service to employees
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Accepts accountability