What are the responsibilities and job description for the Help Desk - Lead (bilingual Spanish) Phoenix, AZ position at Sunrise Systems, Inc.?
Help Desk - Lead (bilingual Spanish)
Phoenix, AZ, 85012
1st Shift
8am to 5pm
3months contract
Position Description
Help desk center for the existing Centralize background check portal that was rolled out last June 1,2023.
- Provides answers to clients by identifying problems,
- researching answers, and guiding clients through corrective steps.
- essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
- strong technical proficiency in computer systems and troubleshooting,
- excellent customer service skills,
- effective communication abilities,
- problem-solving aptitude,
- attention to detail,
- the ability to multitask,
- and familiarity with ticketing systems,
- all while demonstrating patience and empathy when interacting with users facing technical issues
- Spanish speaking (bilingual)
Skills Required
Experience Required
Call Center experience Office environment experience
Must be bilingual Spanish speaking
Education Required High School Diploma
Education Preferred
