What are the responsibilities and job description for the License & Sales Management Specialist position at Sunrise Systems, Inc.?
Job Title : License & Sales Management Specialist
Job ID : 25-05929
Location : Johnston, IA
Duration : 08 months on W2 Contract.
Shift Information : This job will be on Saturday and Sunday from 8 : 00 AM – 5 : 00 PM CST. This may shift due to training or holidays.
As a License & Sales Management Specialist you will be responsible for :
- Provide product / service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrolment activities.
- This will primarily be inbound phone calls but will also include outbound phone calls and emails.
- Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrolment information.
- Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
- Managing contract, legal entity and tax rules conversations
- Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
- Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
- Working tickets through a ticketing system that come from Dealer / Customer requests.
Experience :
What makes you stand out?
