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Manager 2 - Health and Safety / Safety Program Advisor (REMS)

Sunrise Systems, Inc.
Hopewell, NJ Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Job Title : ​Safety Program Advisor (REMS)

Job ID :  25-06272

Location : Remote (TITUSVILLE, NJ)

Contract Length : 10 months on W2 contract.

Notes from HM :

  • This role will be Remote, but be able to work the office hours of 8am-8pm EST
  • Title is Safety Program Advisor
  • Bachelors Degree required
  • Candidates should have some type of experience with Risk or Evaluating Risk, or Safety
  • These are NEW roles that have been created that will go to the end of the year, might extend into 2026 (unknown)
  • These new roles were created for the REMS customers (Risk Evaluation & Mitigation Strategy)
  • Should have high level of Customer Service Exp - not call center positions
  • Will handle operational inquiries and any questions that need to be answered
  • Will "proactively and reactively" reaching out to REMS customers to introduce themselves, offer educational assistance (on portals, audits, internal processes) and procedures to ensure the guidelines are being met for REMS
  • Will provide high level customer service to the REMS customers
  • Assist with educating healthcare professionals (HCPs)
  • It would be helpful if candidates have prior healthcare experience, or a background in risk or compliance
  • Must be able to have those softskills to build strong relationships and rapport
  • Travel is required up to 25% of the time : could be if all 9 are able to start together may have training onsite in Titusville, could be asked to travel to conferences to ensure a REMS rep is present (which will depend on the status of the product), or if there is a high touch customer that needs a Face-2-Face could be asked to travel to meet with them

Top 3 Skills :

  • Must have worked with the public or some kind of patient care using Customer Service skills
  • Must have problem solving skills and be able to use on the spot, or be able to follow-up with a solution
  • Must be able to work independently AND together as a team member
  • Decription :

    The Safety Program Advisor (Remote Position) is responsible for delivering high-quality Safety and Risk Evaluation and Mitigation Strategy (REMS) education to healthcare professionals (HCPs).

    This role involves ensuring patient safety and REMS program compliance, providing educational and operational support, and collaborating with various stakeholders to improve REMS processes.

    Key responsibilities include :

  • Delivering REMS education, training, and support to prescribers and healthcare providers.
  • Supporting audits and corrective actions as needed.
  • Assisting in the implementation of best practices and streamlining REMS workflows.
  • Collaborating with medical and commercial partners for training and operational needs.
  • Gathering and analyzing feedback from stakeholders to improve the REMS program.
  • Recording customer interactions and providing reports on program outcomes and trends.
  • Mentoring new team members and overseeing the Safety Program Advisor mailbox.
  • Required qualifications include a bachelor's degree, strong communication skills, knowledge of the healthcare environment, and proficiency with tools like Excel and PowerPoint.
  • Preferred qualifications include 2 years of REMS experience, pharmaceutical or clinical research experience, and audit experience.
  • The position may require up to 25% travel. Preferred Pharmacy or Nursing experience
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