What are the responsibilities and job description for the Senior Desktop Support Analyst position at Sunrise Systems, Inc.?
Job Details
Senior Desktop Support Analyst / IT Operations Technician 3
Georgetown TX
Contract
Onsite position
About the Role
We are seeking a Senior Desktop Support Analyst to provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The Senior Desktop Support Analyst will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. They must also be able to resolve problems quickly with little impact to the end-users. Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support
What You will Do
- Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.
- Meets and communicates with users, solves issues in a positive and efficient manner
- Assist in maintaining an inventory of IT hardware and software assets.
- Assists end-users with advanced computing and telecommunication issues and questions.
- Leverage remote support tools to help resolve support requests.
- Ensure all incident and service request tickets are closed within their established guidelines.
- Create and maintain Knowledgebase articles.
- Perform special projects and miscellaneous duties as requested and as time permits.
- Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.
- Travel between sites to assist end users when remote tools can t be used.
- As an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.
What You Bring
- Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
- 5 years of field experience.
- A Certification
- 5 years experience working in a Help Desk or Desktop environment.
- 5 years experience with setting up and troubleshooting the latest versions of Microsoft Office including O365.
- 5 years troubleshooting Windows 10 and above operating systems.
- Understanding of VPNs and Wi-Fi profiles is a plus.
- Experience with Telecom/VOIP is a plus.
- Microsoft Windows Image Deployment experience needed
- PowerShell or other scripting experience a plus.
- Experience using some type of Remote Desktop Support Tool.
- Experience with a ticketing system.
- Setup and troubleshoot network printers for end-users.
- Ability to manage time effectively and complete required projects on time.
- ITIL Certification is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $27 - $28
