What are the responsibilities and job description for the Data Center Resiliency Manager position at Sunrise Systems?
Job Title : Data Center Resiliency Manager
Duration : 06-month contract (possible extension based on work performance)
Location : Lawrenceville, NJ
Hybrid Position
Job Description : Must have list :
6 years of IT infrastructure management.
Experience of data center operations management or disaster recovery program management.
Demonstrated troubleshooting and problem management skills.
Understanding of data center design, network topologies and server deployment.
Experience working with service providers to delivery IT services.
The Data Center Resiliency Manager is collaboratively responsible for partnering with both the Data Center Operations Manager and the Disaster recovery Manger to ensure aligned services between the two functions. The role splits time evenly between the functions enhancing resiliency and risk reduction across critical Client systems. This position assists in management all the operations services and activities in support of strategic data centers, while setting global data center operational standards and practices. It simultaneously supports Disaster Recovery at critical Client facilities, co-locations, and manufacturing sites.
Key Responsibilities :
- Collaborate with all pertinent stakeholders to understand technical requirements to deploy appropriate DR or other protection solutions based on Client IT strategy.
- Manage the Disaster Recovery Program – Member of the cross-functional ITSCM team responsible for managing a DR portfolio of over 200 critical business applications and infrastructure.
- Maintain DR plans and hundreds of Technical Recovery Guides globally, drive service providers to ensure their plans are created and maintained.
- Manage small and large scope walk-through and simulation-type disaster recovery exercises leading multi-discipline groups of employees, consultants and vendors to ensure resiliency against disasters and drive continuous improvement.
- Drive global standardization across US, UK and Asia Client ITSCM teams.
- Responsible for the management of Client’s onsite data center / computer room and offsite co-location installations
- Responsible for OEM or third part maintenance agreements for HW break / fix including escalations and annual negotiations for renewals
- Ability to troubleshoot, communicate and act as the lead on data center issues
- Work closely with the local facilities personnel covering all support system activities associated with the onsite data centers / computer rooms
- Work closely with the offsite co-location vendors covering all the activities, incidents, requests, capacity planning and communications
- Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers
- Partner with business groups on their data center related requirements and projected growth to assure space is available for future needs in the DC’s
- Manage and maintain effective relationships with vendors, equipment manufacturers, partners, and associates
- Oversee the data center operations incident, change, request ticket queues ensuring Service Now tickets are addressed and resolved in a timely manner
- Maintain the onsite data center / computer room and offsite co-location installations to Client standards
- Oversee service providers to maintain accountability and quality of contracted deliverables in both DR and BC.
- Provide oversight of DR design projects.
- Provide formal and regular communications and escalation to management and executive briefings as needed.
- Identify issues, devise solutions and present to governance teams for resolution.
- Review contracts for externally hosted applications for DR risk management.
- Develop and maintain operational policies and SOPs for related programs.
- Prepare and provide responses to audits.
- Counsel business units on contracts, statements of work and BC / DR plans for outsourced services and systems to ensure cohesiveness and contractual compliance.
- Provide technical consulting for complex disaster recovery solutions.
- Responsible to ensure IT Core services correctly interprets and complies with the Corporate Directive on Business Continuity.
Qualifications & Experience :
Additional Job Requirements :
None
