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IT Infrastructure Engineer

Sunrise Systems
Olathe, KS Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/15/2025

Job Description

Job Description

Infrastructure Engineer

Olathe, KS 66061

Start Date Feb 08, 2025

End Date Sep 07, 2027

2 yrs Contract

Shift Information : This is a 1st shift position (7 am to 3 : 30 pm) and will work ONSITE.

Some travel between other facilities in the area using a personal vehicle is possible.

Job Description :

Provide onsite deskside support to the Olathe, KS location through the following duties.

Job Duties :

  • Perform and monitor standard processes or operations that are highly stable and consistent. Typical examples include imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Document and distribute information. Includes updating assets in Asset Center, following KB articles for problem resolution, and adhering to unit-specific processes.
  • Responsible for effective email communications and the creation and maintenance of basic documents and records. Examples include contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, and handling standard facilities administration requests.
  • Recognize and resolve problems with pre-established and documented solutions. Report problems outside the scope of established procedures.
  • Maintain equipment, supplies, and data supporting processes or operations. This includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Apply technical knowledge in the support of processes or operations. Examples include understanding basic printer operations to replace toner and pickup rollers, and troubleshooting by following KB articles to resolve end-user tickets.

Job Requirements :

  • Knowledge of computing and networking concepts and fundamentals .
  • Ability to use standard desktop applications such as Microsoft Office, plus intranet and internet functions.
  • Knowledge of computer security policies and overall computer security concepts.
  • 1 year or more of IT experience preferred, but recent college graduates will be considered.

    • Education Requirements :

  • Degree in an Information Technology discipline or equivalent experience (High School or secondary diploma or equivalent).

    • Additional Details :

  • Business casual dress code.
  • Cross-border work is not permitted for this role.

    • Company Description

    Founded in 1990, Sunrise Systems is an award winning IT / Professional Staffing firm to Fortune 500 and State / Local Government Agencies.

    Company Description

    Founded in 1990, Sunrise Systems is an award winning IT / Professional Staffing firm to Fortune 500 and State / Local Government Agencies.

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