What are the responsibilities and job description for the SR CLIENT REL MGR position at Sunrise?
Come work for the world’s most socially responsible bank!
A Sunrise career offers a flexible work environment and a chance to create positive change in financial wellness and banking.
POSITION SUMMARY
Responsible for directing functions involving activities with assigned Payment’s clients and that client’s compliance with all applicable federal, state, and local laws. The CRM will manage the daily support of their assigned Payments clients and work with PMO, Deposit Services, Information Services, Compliance, and bank marketing teams on the development, testing and marketing of their client’s payments products.
ESSENTIAL FUNCTIONS
- Manage, support, and grow FinTech Partners.
- Oversee Program/ISO Management.
- Building relationships with internal and external stakeholders to generate and develop ideas, pursue opportunities and close sales.
- Collaborate with assigned teams on the development, implementation, testing and marketing of payments products for their assigned Payments clients.
- Evaluate business needs, objectives, and goals, research payments and electronic banking products available and designating procedures to meet the needs of their client base.
- Assist in coordinating the efforts of the Traction team of assigned partner implementations.
- Research product development options and provide analysis for product direction as necessary.
- Consult with Payments management to identify internal and external customer needs and include in project objectives.
- Review requirements, specifications, tests, support, and training plans to ensure they are in line with internal objectives on projects.
SUPERVISORY RESPONSIBILITIES
None
COMPETENCIES
- Sunrise Core Values
- Adaptability
- Communication
- Compliance
- Dependability & Flexibility
- Initiative
- Integrity
- Judgement
- Organizational Skills
- Productivity
- Professionalism
- Quality Service
- Teamwork
- Technical /PC Skills
- Work Quality
EDUCATION & EXPERIENCE
- College degree in business related field required.
- Five (5) years payments, operations or compliance experience required.
- Experience in the financial industry preferred.
- CRM level dependent on experience and client size.
- Solid skill set in the use of Microsoft Excel, Word, PowerPoint and Outlook.
- AAP Certification preferred for CRM2 and CRM3.
- Experience with ACH, cash management and payments platforms preferred.
COMPENSATION & BENEFITS
The expected starting annualized salary range is between: $61,002 - $87,146 depending on experience and qualifications.
In addition, this position is eligible to enroll in a variety of benefits including Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long-term disability insurance, Paid Time Off (PTO), Volunteer Time Off, Paid Parental Leave, Pet Insurance, and more. Details at www.sunrisebanks.com/about/careers/.
Salary : $61,002 - $87,146
