Banquet Houseperson

Overview

Sunriver Resort is seeking a hardworking and detail-oriented Banquet Houseperson to join our events team! In this role, you'll set up and break down banquet spaces, ensuring every event exceeds guest expectations. If you're passionate about creating memorable experiences and enjoy working in a fast-paced environment, we’d love to meet you! The Banquet Houseperson is responsible for the physical set-up and turnovers of all banquet events. They will follow specific Banquet Event Orders to ensure accuracy for the set-up. The Houseperson will maintain the cleanliness and eye appeal of the banquet space. The Banquet Houseperson will assist in maintaining the AAA Four Diamond Standards.

 

The Banquet Houseperson will always conduct them self in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. They shall strive to provide exceptional service to both internal and external guests at all times and exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Provides general resort information for guests
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an
• up to date working knowledge of all resort amenities as well as any special events
• Prepares all banquet space prior to events
• Tears down all banquet space after events
• Follows Banquet Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Assists the banquet servers/captains with clearing of tables as needed
• Assists the A/V team with setting up equipment
• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
• Removes centerpieces/décor after events and stores appropriately
• Removes soil linens and stores appropriately
• Assists with transporting food/beverages to event location
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of banquet storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the banquets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
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Qualifications

• High school education required
• At least one year of customer service experience preferred
• Prior hospitality experience preferred
• Must be a United States citizen or possess a valid work permit
• Must have valid Oregon driver’s license and meet company driving standards
• Must be able to read, write and speak English
• Must possess valid OLCC card upon hire
• Must possess valid Food Handler’s card upon hire
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
• Must be able to frequently lift and carry up to 50 lbs.;