Lead Homes Housekeeper

Overview

The Housekeeping Lead is responsible for providing direct leadership to housekeepers to ensure the standards of cleanliness of the resort are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Housekeeping Lead must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. They will assist in maintaining the AAA Four Diamond Standards.

They will always conduct themselves in manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.

.The Housekeeping Lead shall strive to provide exceptional service to both internal and external guests at all times. The Housekeeping Lead will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

• Inspects resort units for quality
• Performs unit cleaning services as needed
• Assists housekeeping managers in the proper training and orientation of new housekeepers
• Gives effective feedback to housekeepers to aid in their development
• Transports housekeepers to and from units
• Maintains a safe and pleasant work environment
• Ensures service standards are being applied by all team members
• Assists housekeeping manager with daily reports and MOD logs
• Ensures supplies are properly stocked, assists with ordering supplies as necessary
• Promotes high associate morale
• Recommends discipline and/or termination when appropriate of team members
• Receives and dispatches service calls as necessary
• Assists with the administrative responsibilities within the housekeeping department
• Assists with the proper scheduling and work load disbursement of housekeepers
• Provides guidance and motivation to housekeepers
• Acts as a leader and positive example throughout the housekeeping department
• Cleans and sanitizes all designated areas to Sunriver Resort standards
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
• Acts with responsibility towards all company property, supplies and equipment
• Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised.
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc. as needed
• Clean wash basins, mirrors, and commodes showers as needed
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.)

Qualifications

• High school diploma or equivalent preferred
• At least six months housekeeping experience required
• At least six months supervisory experience preferred
• Prior hospitality experience preferred
• Must be a United States citizen or possess a valid work permit.
• Must have valid Oregon Driver’s License and meet company driving standards
• Must be a United States citizen or possess a valid work permit
• Must be able to lift 1-10 pounds frequently, up to 25 pounds occasionally and rarely 50 pounds (with assistance).