What are the responsibilities and job description for the Lead Steward position at Sunriver Resort?
Overview
Join the team and be a part of the Top 100 Companies to work for in Oregon! We are looking for a full time, year round Lead Steward to join our Banquets team! Enjoy the perks of working for Sunriver Resort like Paid Time Off, Complimentary and Discounted Stays across CoralTree Properties, Medical and Health Benefits, 401k Matching, Free Golf and Recreation, and more! The Lead Steward is responsible for assisting the Executive Steward in the overall successful stewarding operation. S/he will train and motivate staff to exceed goals and achieve ultimate guest satisfaction. The Steward Supervisor will assist in maintaining the AAA Four Diamond Standards.
The Lead Steward will always conduct him/herself in manner which supports the core values of Sunriver Resort:Trust, Open & Honest Communication, and Commitment. The Lead Steward shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Maintains a commitment to customer service and guest satisfaction
- Assists with the supervision of the performance, attendance, attitudes, appearance and conduct of the stewarding team
- Ensures the proper presentation of all buffet ware and CGS, in include polishing of silver and copper
- Prepares equipment for all banquet functions
- Secures equipment for all banquet functions
- Secures equipment on the end of the day
- Develops, implements and manages the safety plan for all stewards
- Responsible for the maintenance of all MSDS sheets
- Oversees chemical cost control
- Conducts inventories
- Responsible for the maintenance of all dish machines to include cleanliness, upkeep and chemical usage
- Assists with conducting staff meetings
- Maintains all sanitation and HACCP documentation in accordance with Oregon and DH&R heath codes
- Assists with the timely completion of performance appraisals
- Monitors stewards breaks and making sure they are taking breaks in timely mannor
- Empowers team to exceed service standards
- Instills a calm, organized approach in all stressful situations
- Maintains a safe and pleasant work environment
- Recommends discipline and/or termination of team members when appropriate
- Takes a proactive approach to coaching and counseling
- Attends appropriate resort, division and department meetings
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
- Remains alert, courteous and helpful to the guests and colleagues at all time
- Performs other duties as assigned
Qualifications
- High school diploma or equivalent required
- Minimum of three years Food & Beverage experience preferred
- At least one year supervisory experience preferred
- Must be a United States citizen or possess a valid work permit
- Must have valid Oregon driver’s license and meet company driving standards
- Must be at least 21 years of age
- Must be able to read, write and speak English
- Must possess valid Food Handler’s card
- Must have excellent leadership skills
- Must be a positive example for staff
- Must have excellent computer skills
- Must have strong working knowledge of Microsoft Office programs
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs;
- Must be able to perform simple grasping, fine manipulation, reaching and repetitive hand & arm movements constantly; squeezing and overhead reaching occasionally
- Must be able to twist and bend frequently, and squat occasionally
