What are the responsibilities and job description for the Pickleball Desk Attendant position at Sunriver Resort?
Overview
Sunriver Resort is looking for an enthusiastic and customer-focused Pickleball Attendant to join our team! This role is perfect for someone who enjoys being active, engaging with guests, and ensuring a fun and well-maintained pickleball experience. The Pickleball Hut Attendant is responsible for providing exceptional guest service at the pickleball facilities, as well as ensuring the safety and comfort of all guests. S/he will register guests for pickleball courts, lessons and clinics. The Pickleball Hut Attendant will assist in maintaining the AAA Four Diamond Standards.
The Pickleball Hut Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture!
Responsibilities
- Greets and welcomes guests and members upon arrival
- Maintains positive relationships with members and guests
- Schedules guests and members for pickleball courts, clinics or lessons
- Explains pickleball facilities, programs, services and equipment to guests and members
- Handles payment transactions for pickleball operations and ensures accuracy
- Maintains strong knowledge of Pickleball Hut merchandise products and pricing
- Responsible for answering guest questions regarding pickleball operations, membership and retail
- Answers Pickleball Hut phone line and directs calls appropriately
- Assists in maintenance and upkeep of pickleball courts and surrounding areas
- Up sells other resort services and amenities to guests
- Provides general resort information to guests
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Always maintains a professional demeanor and attitude
- Attends all appropriate department and resort meetings
- Communicates all pertinent information to the team
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Acts with responsibility towards all company property, supplies and equipment.
Qualifications
- One year of customer service experience preferred
- Knowledge of the game of pickleball preferred
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have a passion for creating an exceptional experience for all guests
- Must be able to stand on feet and walk throughout the day, including some on uneven surfaces
- While primarily working in a covered area, must also be able to work outdoors in a variety of weather conditions (rain, wind, cold, sun & heat);
- Must be able to lift & carry up to 25 lbs on an occasional basis
