To-Go Server

Overview

The Lodge at Sunriver Resort is looking for a reliable and guest-focused To-Go Server to join our team. This role is perfect for someone who enjoys working in a fast-paced environment, takes pride in accuracy and presentation, and is passionate about delivering exceptional service with every order! When working with Sunriver Resort, enjoy the perks too! Surniver Resort Associates get to enjoy 50% Food & Beverage, 50% Retails, Free Golf and Recreation, Paid Time Off, and More! The To-Go Server is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.  The To-Go Server will assist in maintain the AAA Four Diamond Standards

The To-Go Server will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The  To-Go Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

• Takes guest IRD orders over the phone
• Delivers all food and beverage items to guests
• Assists with preparing food trays; ensure proper appearance standards
• Carries IRD trays to guest rooms
• Drives IRD van to guest room destination
• Ensures the cleanliness of the IRD van
• Ensures IRD cell phone is in good working condition and fully charged
• Removes serving trays from guests rooms, entering if necessary
• Maintains an up to date working knowledge of all amenities and notifying housekeeping of any rooms issues
• Provides assistant to resort staff as needed
• Maintains daily can checklist and inspection
• Completes opening, ongoing and closing sidework
• Attends mandatory monthly department meetings and appropriate resort and division meetings
• Makes IRD drink orders
• Communicates with kitchen staff to ensure guest satisfaction
• Removes serving trays from guest rooms
• Engages in friendly and professional conversation with guests
• Addresses any guest issue promptly and with great concern
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Provides assistance to restaurant staff as needed
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs other duties as assigned

Qualifications

• High school education required
• Prior food and beverage experience preferred
• At least one year customer service experience preferred
• At least six months POS system experience preferred
• Must have valid Oregon driver’s license and meet resort driving standards
• Must be at least 21 years of age
• Must be able to work under pressure
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must be able to accurately follow instructions, both verbally and written
• Must be self-motivated, taking initiative for his/her department
• Must have or be able to obtain prior to start date a valid OLCC card
• Must have or be able to obtain prior to start date a valid Oregon Food Handler’s permit
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
• Must be able to frequently lift and carry up to 25 lbs at shoulder height,
• Must be able to bend, squat, push, pull frequently
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally