Internal Service Advisor - Kearny Mesa Ford/Kia

Internal Service Advisor - Kearny Mesa Ford/Kia Non-Exempt The Dealership Used Car Internal Service Advisor is responsible for managing the service needs of the used car inventory, ensuring all vehicles meet quality and safety standards. This role serves as a liaison between the service department and the sales team, focusing on providing excellent service and support to enhance the dealership’s used car operations. Essential Functions: Conduct initial assessments of used vehicles to identify necessary repairs and maintenance before they are sold. Coordinate service appointments for used cars, ensuring efficient workflow in the service department. Act as the main point of contact for used car sales staff, providing updates on vehicle status and any required repairs. Advise on necessary repairs, maintenance, and enhancements for used vehicles, clearly communicating technical information to sales staff. Test drive vehicles after repairs and maintenance has been completed to ensure that everything is functioning properly. Maintain accurate records of service requests, work orders, and vehicle histories using dealership management software. Ensure all used cars are thoroughly inspected and meet dealership quality standards before being put on the lot for sale. Handle inquiries and follow-up communications regarding used vehicle service history, repairs, and maintenance for customers. Work closely with technicians and the sales team to ensure timely completion of services and seamless transitions from service to sales. Maintain satisfactory attendance. Perform other related duties as assigned. Supervisory Responsibilities: None. Qualifications: Minimum Qualifications: 2 years of experience in an automotive service advisor role. Valid driver’s license and safe driving record; required to have California driver's license within 10 days following date of hire. Ability to lift up to 15 pounds. Ability to perform all essential functions of the job description. Preferred Qualifications: Automotive training or certifications. Training in automotive technology. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency in dealership management software and Microsoft Office Suite. Basic understanding of automotive repair and maintenance processes. A commitment to providing exceptional customer service. Physical Demands: Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears. Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 15 pounds. Prolonged periods sitting at a desk and working on a computer. Environment/Noise: Typical dealership or repair shop environment, which may include noise, dust, and varying temperatures. May occasionally visit service bays or workshops to discuss vehicle issues with technicians. Work in both indoor and outdoor settings. May involve exposure to varying weather conditions. Typically sits at a desk or workstation. Climate controlled.   Employee Benefits Include: Medical, Dental, & Vision Insurance Employer Paid Life Insurance Employer Paid AD&D 401k (with Employer match) Generous Vacation Package Inter-Company Transfers and Promotion Opportunities Tenure recognition and awards Vehicle Purchase Discount Program Vehicle Service Discount Program Golf Benefits at Maderas Golf Club (subject to qualification)   If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.  We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.

Salary : $17 - $20