What are the responsibilities and job description for the Parts Counter Person - San Diego Chrysler Dodge Jeep Ram position at Sunroad Automotive?
Parts Counter Person - San Diego Chrysler Dodge Jeep RamJob Summary:
The Parts Counter Person assists all customers in selecting required parts in a friendly, professional, and efficient manner. The Parts Counter will oversee the replacement parts inventory for the company's automobiles, maintain orderly storage areas and accurate records, and purchase required parts and assemblies.
Responsibilities:
- Answers customer phone calls, provides price quotes, looks up parts to fill customer request.
- Receives orders and estimates by email, fax or internal requests, assures the parts that are ordered are correct and fills order per customer request. Informs customers of companion part requirements and specials, and ensures that the customer is exposed to all OEM options.
- Fills orders from stock, notifies customer of out-of-stock parts that need immediate attention. Locates out-of-stock parts from outside sources and submits special orders.
- Notifies the customer or service advisor when special ordered parts have arrived and when they will be delivered.
- Follows up on back-ordered parts, verifies will-call and back-order parts and returns to vendors or to stock those items not picked up or required.
- Assures all purchases for parts are billed accordingly and paperwork is complete and reconciled.
- Issues credit for parts returned, or ensures that parts are taken off of repair orders when turned in, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all parts orders, invoices, estimates, special order parts and keeps desk and counter areas clean and uncluttered.
- Provides excellent customer service by listening to customer inquiries and requests, also tries to "up-sell”, or provide “in conjunction with parts” to customers or technicians when appropriate.
- Works well with others, maintains composure in a fast paced environment.
- Keeps current on new products and product updates.
- Other duties may be assigned as needed.
[Company] employees are offered a generous benefit plan which includes:
- Competitive pay
- Flexible Work Schedule
- Medical, Dental and Vision Plans
- Health Savings Accounts
- Flexible Spending Accounts
- Paid Holidays and Vacation Time
- Short and Long-Term Disability
- Company Sponsored Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Vehicle Service Discounts
- Vehicle Parts Discounts
- Employee Assistance Plans
- Maderas Golf Club Discounts
- And More!
[Company] is an Equal Opportunity Employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Salary : $17 - $37
