Service Manager - VinFast

Service Manager - VinFast ExemptJob Summary:The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction The Service Manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.   Essential Functions: -Hire, train, motivate, counsel and monitor the performance of all service department staff - Properly document employee behavior that may result in punitive job actions such as termination -Report to management any circumstances that compromise the integr1ty of the dealership -Work with the parts department as appropriate to ensure proper stocking of high use parts -Collect accounts receivable for service work -Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc. -Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately -Ensure that all required technical publications, periodicals, bulletins are obtained, kept up-to-date and properly maintained -Quality check completed jobs -Ensure that all the necessary shop equipment is in proper working condition -Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly -Ensure that proper service sales techniques are being used -Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters -Communicate with customers before issues arise and get involved in escalated customer issues -Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals -Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis -Establish and maintain a good working relationship with customers to encourage repeat referral business -Monitor staffing levels, compensation levels and department turnover -Assure proper repair order flow to satisfy warranty/dealership/business office requ11ements -Maintain reporting systems required by general manager, company, and manufacturer -Direct and schedule the activates of all department associates -Hire, train, motivate, counsel and monitor the performance of all service department staff -Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc. -Assist in development of annual service budget for use in connection with annual sales forecast -Maintain customer satisfaction index rating above that of manufacturer or dealership average   Qualifications: Minimum Qualifications: High school diploma or equivalent Valid California state sales license Valid Driver’s license and safe driving record; required to have California within 30 days Ability to lift up to 50 pounds Ability to perform all essential functions of the job description Preferred Qualifications Three plus years of experience in an automotive repair facility Strong supervisory and leadership skills Excellent analytical and problem-solving skills to diagnose mechanical issues and interpret service repair manuals Excellent mechanical skills and ability to use hand and power tools Great communication and customer service skills to deliver a high standard of service Excellent written and verbal communication skills Excellent organizational skills and attention to detail Extensive knowledge of gasoline engine repair as well as knowledge of vehicle, truck, and heavy equipment repair - Proficient knowledge of dealership computer systems and Microsoft Office Suite or relates software to maintain service record database and track inventory   Physical Demands:  Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears; occasionally lifts up to 50 pounds.  Must be able to bend, stretch, kneel, and squat to perform repairs and inspections Prolonged periods of sitting at desk and working on a computer Must be able to physically perform repairs Good vision to inspect repair work Environment/Noise:  Noise level is moderate Many Odors may be present     Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!   We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.   Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.

Salary : $71,760 - $220,000