Assistant Director of Convention Services

Job Details

Description

Sunseeker Resort Charlotte Harbor is currently searching for an Assistant Director of Convention Services!

The Assistant Director of Convention Services is responsible for the planning, synchronizing and execution of the in-house logistics for groups utilizing convention space. This leadership role will be responsible for ensuring excellent operational execution by leading a team consisting of Convention Services Manager(s) and support staff. This role will require the ability to influence and motivate team members at all levels across a variety of job functions and will report directly to the Director of Catering and Convention Services.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures

Job Duties

• Support the Director of Catering & Convention Services with leading and managing all aspects of the Convention Services Department
• Train and develop staff to ensure high service standards.
• Set goals and delegate tasks to improve staff performance.
• Monitor and control financial and administrative responsibilities, including asset protection.
• Plan, coordinate and creatively synchronize the needs of group with the hotel team
• Generate meaningful synergy through the effective streamlining of operations and people; create subject matter experts and new initiatives for service, product offerings and luxury service standards
• Partner with Catering, Banquets, Operations, Sales, Resort Services, outside vendors and other critical departments to ensure all are aligned on strategy with hotel to execute events flawlessly. Build relationships with directors of all other departments
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction. Implement quality hiring, training and succession planning processes that encompass the culture of excellence
• Gain full knowledge of the competitive set; ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job
• Have fiscal responsibility for both the property as well as the departments by consistently looking for ways to refine the business without compromising guest satisfaction
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Perform other functions as needed
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy
• Perform other functions as needed
  
  

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. Pre-employment drug screenings are required for this position as a condition of employment.

• Minimum of four (4) to seven (7) years of hotel convention services, catering and/or hotel operations experience
• Minimum of two (2) to four (4) years in a senior convention services or similar leadership role with experience in overseeing a team of direct reports
• Bachelor’s Degree in Hospitality, Business Administration or equivalent education/experience preferred
• Previous experience using Delphi preferred
• Previous experience in a luxury resort setting preferred
  
  

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
  
  

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

For more information, see www.sunseekerresorts.com