Housekeeping Coordinator

Sunseeker Resort Charlotte Harbor is currently searching for a Housekeeping Coordinator!

The Housekeeping Coordinator is responsible for coordinating and supervising the day-to-day operation of the Housekeeping and Laundry Departments.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. 

Job Duties

• Coordinates daily sign in/out of master keys/section keys.
• Monitors productivity by tracking of vacant dirty (VD) rooms at 10 AM/12 PM/ 2 PM/ 4 PM. Notify supervisor of potential concerns.
• Assigns daily special assignment (high dust, low dust, coffee pot, etc.) to housekeepers for extra cleaning duties.
• General cleaning and tracking of bedspread, tub/tile, and mildew.
• Coordinating of VIP arrival including blocking rooms, if needed.
• Responsible for AAA inspections rooms.
• Valet laundry in house for guests and external customers.
• Balance valet/laundry checkbook balance daily.
• Daily, weekly, and monthly consolidation of all valet accounts.
• Setting up new account for in house guest for billing purpose.
• Follow-up on all miscellaneous vouchers, refrigerators, rollaway, and handicap amenities.
• Ordering laundry valet tickets and make price adjustment when directed by dry cleaner.
• Monitor all damage valet between customer/hotel and cleaning company.
• Coordinate bi-monthly inventory and tally sheet for linen inventory.
• Bi-monthly inventory on amenity supplies, such as shampoo, soap, etc.
• Directly responsible for red sticker LSOP ensuring rules and regulation are maintained.
• Directly responsible for timely completion of all accident/incident reports.
• Ensure all miscellaneous adjustments are coded properly and house account balance as it relates to valet.
• Review guest comment cards and forward to supervisor for completion. Review monthly GSS surveys and information.  Monitor rooms section/housekeepers showing a pattern for complaint issues.
• Directly responsible for weekly inventory, ordering, and maintenance of par level as it relates to projected occupancy and monthly budget of all cleaning supplies, guest supplies, office supplies and uniforms.
• ASI and AAA inspection room requirement are reviewed regularly during a pre-shift meeting.
• Schedules according to occupancy while balancing labor costs against guest satisfaction and budgeted wages.
• Directly responsible for the purchasing of special guest items; make-up mirror, heating pads, curling irons, and lampshades.
• Responsible for notification of equipment repair needed; pager/radio, soda machine, vacuum floor/carpet machine, monitor tracking and follow up.
• Keep up to date productivity sheet of laundry, housekeeping, and contract labor.
• Control call-offs and tardy attendance.
• Monitor linen for damages, move from guest use to department use.
• Check linens for spots, recommend proper treatment.
• Make sure all floors are stocked with requested linens.
• Make sure pool is stocked with linen at 10:00 AM, 12:00 PM, 2:00 PM, and 4:00 PM

Minimum Requirements

Combination of Education and Experience will be considered.  Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. 

• High School diploma or General Education Degree (GED)
• Two (2) years housekeeping or directly related experience and/or training preferred
• Bilingual preferred

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.