Human Resources Generalist

Sunseeker Resort Charlotte Harbor is currently searching for a Human Resources Generalist!

The Human Resources Generalist is responsible for supporting the Human Resources Department in all aspects of supporting the daily duties including designing, planning, implementing, training and maintain human resources programs, policies, and procedures. Maintaining good communication and a positive relationship with all levels of team members to promote team member satisfaction. The Human Resources Generalist take lead on employee engagement and employee relations issues.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.   

Job Duties

• Handles routine processing of Team Members requests, including processing new hires, terminations, password resets for team member systems including UKG, Pipeline, and Sunseeker University.
• Advise managers and supervisors regarding appropriate resolutions of team member relations issues, including disciplinary documentation, employee relations issues, such as harassment allegations, work complaints or other team member concerns.
• Assist in conducting effective, thorough, and objective investigations in cases of harassment, team member concerns and EEOC issues.
• Assists the managers with the administration of annual performance reviews for hourly members.
• Works closely with resort management and team members to improve work relationships, build morale, increase productivity and retention.
• Assist with administering and processing exit interviews, record feedback/dialog, and report patterns to management.
• Assists in the handling of unemployment compensation claims
• Support resort-wide training programs for the property; including but not limited to, new hire orientation, customer service, safety training, anti-harassment training and supervisory/management development training
• Maintain office supplies, general office organization and cleanliness
• Supports on background checks and employee eligibility verifications.
• Assist with new hire orientation and employee recognition programs.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
• Attends and participates in employee disciplinary meetings, terminations, and investigations
• Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices.
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered.  Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• Bachelor's degree in human resources or related field
• Minimum of two (2) - three (3) years' previous hotel and/or Human Resources experience
• SHRM-CP and/or PHRP certification preferred
• Bilingual in Spanish is a plus

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor