What are the responsibilities and job description for the Lead Massage Therapist (Dual Licensed) position at Sunseeker Resorts?
Sunseeker Resort Charlotte Harbor is currently searching for a Lead Massage Therapist!
Join us at the Spa at Sunseeker Resort! We are looking for the best of the best to be a part creating extraordinary moments for our guests. The "Good Life" is ever present in the benefits of becoming a member of our team. Don’t miss the opportunity to join Florida’s newest destination resort. Come join us at Sunseeker Resort Charlotte Harbor — you’ll love the way it makes you shine.
The Lead Wellness Technician (Dual Licensed in Esthetics preferred) is responsible for ensuring the wellness technician team is trained to provide spa guests with the current protocols in massage, facial treatments and high-level guest service set forth by Director and Manager of Spa, ensuring a luxury and relaxing spa experience.
All duties are to be performed in accordance with Sunseeker Resorts, state, departmental and property policies, practices, and procedures.
Job Duties
- Provide spa guests with a comfortable and relaxing spa experience while ensuring the utmost safety for our guests.
- Perform, train and audit current and new spa team on various massage, body treatments and facial protocols offered on the spa treatment menu and any additional added services.
- Work closely with Spa Assistant Manager on training and auditing spa team how to escort guests correctly and effectively to various treatment rooms in a timely manner.
- Ensure spa team caters to all spa guests using techniques customized to their unique needs.
- Ensure the treatment schedule is covered each day, find coverage as needed.
- Step in to cover shifts for call outs as needed.
- Motivate and coach team with daily stand ups, sharing information.
- Maintain equipment in treatment rooms and reports equipment that is broken, damaged and unsafe or that needs immediate repair to Spa Management.
- Be an expert in your field. Continue to learn and be on the forefront of new innovations in the spa industry.
- Identify when spa technicians need training and development.
- Ensure each technician is current with licensing and CEUs
- Be aware and in tune to when spa team needs coaching and counseling, reporting to Spa Assistant Manager.
- Complete monthly inventories of product and linen.
- Ensure team is using appropriate amount of product for each treatment, watching for overuse.
- Ensure team completes services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees.
- Oversee that team keeps treatment room areas and supplies clean and stocked.
- Follow all guidelines of the spa employee handbook.
- Perform all other job-related duties as requested.
Minimum Requirements
Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
- High School Diploma, GED, or equivalent
- 500 hours from accredited Massage and/or1200 hours Cosmologist School
- Required current Florida & NCBTMB or MBLEx Massage/ Esthetician license.
- Minimum of two (2) - five (5) years hands-on experience in massage and skincare
- Minimum of two (2) - four (4) years leadership experience
- Minimum of two (2) - four (4) years experience in luxury resort, day spa or hotel environment
Other Minimum Requirements
- Ability to work varied shifts, including weekends and holidays.
- Working knowledge of Microsoft Office and spa software programs
- Excellent customer service skills
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
- Must possess mature personal discretion and sound judgment.
- Strong leadership abilities, superior problem solving and decision-making skills.
- Excellent organizational, analytical and project management skills, with particular attention to quality and detail
- Interpersonal skills to deal effectively with all contacts.
- Professional appearance and demeanor
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
For more information, see www.sunseekerresorts.com
