Public Areas Assistant Manager

Sunseeker Resort Charlotte Harbor is currently searching for a Public Areas Assistant Manager!

The Public Areas Assistant Manager is responsible for ensuring all resort public area spaces are well maintained and cleaned effectively, while leading and mentoring a team of Public Area attendants to exceed guest expectations.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Monitors all public areas ensuring spaces are well maintained and cleaned effectively including but not limited to lobby/reception, hallways, restrooms and staircases.
• Responsible for key control; assign and ensure all keys are signed for by Public Area Attendants and are recovered accordingly.
• Ensures standardization and quality of all work done by providing continual supervision of Public Area Attendants via work area inspections.
• Ensures all lockers are well stocked and clean as well as order supplies as needed.
• Ensures accurate records for guest areas, public areas and hallways in need of repair and their reporting to the proper channels (i.e., Facilities, Management, etc.).
• Responsible for daily accurate paperwork of work areas that may need service.
• Responsible for promptly and accurately reporting to a manager any work area not covered.
• Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security.
• Ability to use multiple computer programs.
• Assists in conducting physical inventory of linen.
• Conducts daily briefings and schedules meetings with Resort Services team members.
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Maintains effective lines of communication with leadership and team members to ensure understanding of goals and objectives.
• Creates and maintain a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and team member satisfaction.
• Trains team members, as necessary, to ensure departmental standards are met. Mentors, provides guidance and implements strategies to keep the staff motivated
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership 
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction 
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered.  Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. Pre-employment drug screenings are required for this position as a condition of employment.

• High school diploma, GED, or equivalent 
• Minimum of two (2) - three (3) years in a supervisory role
• Minimum of two (2) - three (3) years of public area experience in a hotel/resort setting
• Experience with Forbes Star and AAA Diamond standard a plus 
• Bilingual in Spanish preferred

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor