Server - Half Cracked Tiki Shack (part-time)

Sunseeker Resort Charlotte Harbor is currently searching for Servers at Half Cracked Tiki Shack!

With Sunseeker Resorts located on the beautiful waterways of Charlotte Harbor, our Servers will have every opportunity to not only curate unforgettable guest experiences but be a part of long-lasting memories for our guests.  Whether they be joining us locally or visiting from afar, you will have the opportunity to impact their experience in a meaningful manner.  

The Server - Half Cracked Tiki Shack is responsible for delivering exceptional dining experiences by taking orders, serving meals, and ensuring guest satisfaction. Ideal candidates thrive in fast-paced environments, work well under pressure, and are passionate about hospitality.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.   

Job Duties

• Warmly greet and acknowledge guests promptly.
• Utilize your experience and knowledge to engage guests in our menus, guiding them to the food and beverages that will wow them while also making expert suggestions to drive sales.
• Engage and observe guests in a friendly and professional manner, respond to additional requests, and looking for opportunities to personalize the guest experience to optimize your overall impact.
• Be knowledgeable about the restaurant's menu, its ingredients, flavor profiles, portion sizes, and preparation methods, taking every opportunity to continue your education as we coach our team members along the way.
• Process all point-of-sale transactions in a quick, efficient manner.
• Know all specials and menu items on a shift-by-shift basis as well as all liquor, beer, and wine products
• Become an expert at suggestively selling items to increase check average and enrich the guest experience.
• Embrace the value of teamwork, looking for every opportunity to support one another to achieve the utmost experience for our guests.
• Maintain a clean organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and paperwork.
• Complete all sidework duties which may include tasks not listed to ensure the overall physical product of our restaurants remains immaculate.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety and liquor laws.
• Other duties as assigned.

Minimum Requirements

Combination of Education and Experience will be considered.  Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• High School Diploma, GED, or equivalent.

• Proven restaurant serving experience.

• Experience handling payments and a point-of-sale system.
• Attention to cleanliness and safety.
• ServSafe Certification or equivalent is preferred.
• TIPS Certification or equivalent is preferred.
• 12-24mo Fine Dining Experience
• Wine and Spirits Knowledge
• High Volume Service Experience

Other Minimum Requirements

• Ability to work varied shifts, including early mornings, late evenings, weekends, and holidays (depending on operational hours of outlets and/or occupancy of hotel).
• Excellent customer service skills with a focus on personalized service that wow’s our guests.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip-resistant shoes.
• Enthusiastically supports decisions once they have been made by management.
• Excellent customer service skills and an ability to communicate effectively to guests and team members alike.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Ability to take direction and collaborate in a team environment.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.