Server - Level Blue Pool (part time)

Sunseeker Resort Charlotte Harbor is currently searching for servers for Level Blue Pool!

Pool Servers will have every opportunity to not only curate unforgettable guest experiences but be a part of long-lasting memories for our guests. Whether they be joining us locally or visiting from afar, you will have the opportunity to impact their experience in a meaningful manner. Our servers will also have the opportunity to provide an elevated, personalized level of service to those guests that reserve pool chairs. At Sunseeker Resorts, we embrace our core values of teamwork, integrity, inclusion, and excellence. We respect our team members and encourage a healthy work-life balance, while remaining dedicated to investing in the personal and professional goals of each and every one of you. If you have a passion for providing excellent service and a desire for growth in the hospitality industry, join us and be a part of something truly special!

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures. 

JOB DUTIES:

• Warmly greet and acknowledge guests promptly.
• Utilize your experience and knowledge to engage guests in our menus, guiding them to the food and beverages that will wow them while also making expert suggestions to drive sales.
• Engage and observe guests in a friendly and professional manner, respond to additional requests, and looking for opportunities to personalize the guest experience to optimize your overall impact
• Be knowledgeable about menus, its ingredients, flavor profiles, portion sizes, and preparation methods, taking every opportunity to continue your education as we coach our team members along the way.
• Process all point-of-sale transactions in a quick, efficient manner.
• Know all specials and menu items on a shift-by-shift basis as well as all liquor, beer, and wine products
• Become an expert at suggestively selling items to increase check average and enrich the guest experience.
• Embrace the value of teamwork, looking for every opportunity to support one another to achieve the utmost experience for our guests.
• Maintain a clean organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and paperwork.
• Complete all sidework duties which may include tasks not listed to ensure the overall physical product of our restaurants remains immaculate.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety and liquor laws.
• Perform other duties as assigned.

Minimum Requirements:

• High School Diploma, GED, or equivalent
• Proven restaurant serving experience.
•  Attention to cleanliness and safety.
•  Experience handling payments and a point-of-sale system.
•  ServSafe Certification or equivalent is preferred.
•  TIPS Certification or equivalent is preferred.

OTHER MINIMUM REQUIREMENTS:

• Ability to work varied shifts, including mornings, late evenings, weekends, and holidays (depending on operational hours of outlets and/or occupancy of hotel).
• Excellent customer service skills with a focus on personalized service that wow’s our guests.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip-resistant shoes.
• Enthusiastically supports decisions once they have been made by management.
• Excellent customer service skills and an ability to communicate effectively to guests and team members alike.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Ability to take direction and collaborate in a team environment.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.