What are the responsibilities and job description for the Retail Customer Service Trainee position at Sunset Acquisition Firm?
Job Description
Job Description
The customer comes first within the hospitality industry and that is no exception at our company. Our Retail Customer Service Trainees help the local consumers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Retail Customer Service Trainee, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Retail Customer Service Trainee’s hospitality will be the difference between their encounter being just average or an exceptional one.
The primary purpose of the Retail Customer Service Trainee is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Retail Customer Service Trainee, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.
The responsibilities and tasks of the Retail Customer Service Trainee consist of :
- Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
- Keeping a record of customer interactions, processed orders, and service schedules
- Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
- Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
- Managing a team of Junior Customer Service Representatives
We want someone in the Retail Customer Service Trainee role whose qualifications include :
As an entry-level position, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, we encourage you to apply!
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