Retail Customer Service Trainee

Our boutique marketing and consulting firm in Southern California seeks an energetic, outgoing, and entrepreneurial individual to join our Retail Customer Service Trainee team in the fast-paced, high-energy Retail Sales and Events industry. Our firm proudly partners with big-box retailers to represent some of the world's largest brands in the telecommunications industry. We passionately share our client's mission to promote their brand, ensure customer retention, and boost sales revenue. Due to our client's rapid growth projections, we are excitingly building our Retail Customer Service Trainee team as we take on new projects throughout the year.

As a Retail Customer Service Trainee, you will work hands-on with our bold and creative Senior-Level Sales and Marketing teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. The Retail Customer Service Trainee role is an entry-level position. This role is perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive in a competitive, team-oriented, and conscientious corporate environment.

Responsibilities of the Retail Customer Service Trainee:

• Facilitate the full-cycle sales process through face-to-face collaborative presentations (in various retail locations) with customers to educate them on our client’s exclusive promotions and product benefits.
• Our Retail Customer Service Trainees analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers.
• Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
• Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement
• Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness
  
  

Requirements of the Retail Customer Service Trainee:

• 1-2 years of experience in a retail, sales, or client or customer-facing role is preferred
• Excellent interpersonal and communication skills
• An innate passion for advancing your career in marketing & sales
• Possess a strong desire for personal development and a love of learning
• Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment
  
  

This is a full time, in-office position that is set to start immediately, so we are looking for individuals that are local to Cerritos, CA and able to start in 1-2 weeks.

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