What are the responsibilities and job description for the Automotive Service Manager position at Sunset Ford St. Louis?
We’re seeking a Automotive Service Manager to join us at Sunset Ford.
Do you want to join a fast-paced, dynamic team? Are you enthusiastic and trustworthy individual with a strong work ethic, who previously worked at a large dealership? We strongly encourage you to apply.
* * * * PLEASE NOTE: Sunset Ford will only be considering candidates with previous service DEALERSHIP background, who attach a full descriptive resume, and those who take the Pre-Screen survey. Thank you!
About Us
Sunset Ford has been in business for over 100 years, established back in 1912 by Peter S. Heutel. Today, the 4th & 5th generation Heutel Family is proud to carry on this tradition serving the St. Louis, South County, & surrounding areas. We take phenomenal pride in customer service and always strive to exceed expectations. In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service. We look forward to finding someone who is wanting to be rewarded for their hard work, experience and expertise as well as help grow our business.
Responsibilities
- Manage customer expectations
- Ensure work is performed efficiently and correctly to advocate repaired right the first time
- Participate in all required training programs, certifications, school courses and events
- Ensure all tools and equipment are used safely and accurately
- Respond to safety concerns immediately
- Document and type business processes and tasks required for each position in the service department
- Perform as a mentor to all Service employees, work along side and teach each position
- Promote and grow the business through online presence, recruitment, interviewing, job fairs, conventions, etc.
- Hire/fire/review and supervise all service department personnel, as well as monitor their performance in servicing customers
- Create goals and objectives for the department and hold staff accountable to them, inspecting processes weekly
- Create a marketing plan to promote new business and advocate current incentives offered by the Manufacturer, placing a strong emphasis to online presence
- Maintain a high Customer Service Index (CSI) score by handling customer complaints immediately and appropriately, personally calling customers weekly
- Monitor online social websites and respond to reviews with regards to the service department
- Set and adjust incoming scheduled service appointments based on shop capacity and constraints
- Guide the Dispatch and work flow of all jobs to ensure customer time expectations for repairs are met and technician efficiency excels
- Maintain a consistent work schedule for all service staff members
- Educate and train staff members how to overcome objectives and customer handling skills
- Maintain store financial goals, increasing goals where needed and adjusting staff to obtain them on a consistent basis
- Optimize the warranty process and oversee warranty submission, payment, and correction handling so that tickets are submitted and paid within 30 days
- Maintain the security of the building, shop tools, and customer's vehicles
- Stay late and come in early as the work load demands increase, including Saturdays as needed or requested
Qualifications
- Service Advisor and/or Manager Automotive DEALERSHIP Experience Required
- High school diploma or equivalent
- 5 years experience in the automotive industry (specifically in DEALERSHIP service and repairs)
- Excellent computer and typing skills, must be fast / good with computers, email as primary communication
- Strong communication and ability to convey and motivate through words of leadership
- Technology computer savvy and understands Dealership operating systems
- Ability to manage and encourage others
- Clean driving record & valid driver’s license
- Payroll and time card correction experience
- Able to work efficiently and multi-task in a fast-paced environment.
- Organized and knows how to help others organize
- Enjoy talking to people while maintaining productivity
- Great Customer handling and descalation skills
- Ability to overcome difficult objectives - a problem solver
- Work 50 Hours each week, plus every 3rd weekend (5 hours)
- Come in early and stay late when necessary as work loads change.
Service Manager Job Benefits: We provide a positive, professional work environment and ongoing training. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
- Excellent Earnings Potential / Monthly Bonuses based on performance goals
- 401(k) Immediate Enrollment!
- Health, Dental and Life Insurance 100% paid for the employee
- Latest Technology and Automotive Equipment to help our staff get the job done Efficiently
- Clean and Organized Facility
- Paid Vacation
- Employee Discounts on New & Used Vehicles
- Employee Discounts on Parts & Service
- Paid Off Site Training
* * * * Sunset will only be considering serious candidates with previous service DEALERSHIP background, who attach a full descriptive resume, and those who take the Pre-Screen survey. Thank you!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
