What are the responsibilities and job description for the Service Advisor position at Sunset Ford St. Louis?
We're hiring a Service Advisor to join our team at Sunset Ford.
Do you want to be rewarded for your hard work, experience, and expertise? At Sunset Auto Group, our Service Department is growing, and we have the need for strong Service Advisors which means opportunity for financial rewards for you. Previous related experience is required for this position.
Service Advisor - Job Responsibilities:
- Greet customers and assist them with any service and dealership inquiries.
- Consult with customers on applicable service specials and present service menus relating to automotive service needs and benefits
- Document services declined and provide follow-up on future service considerations
- Keep customer informed daily on completion times, service expenses, and possible changes
- Create and present repair estimates, dictating immediately needed services and future needed services
- Determines Ford Warranty repairs, submitting required documents correctly and ensuring all warranty claims are paid in full
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
- Collects payment, submits to fleet companies, and extended warranty companies for coverage
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
- Build strong relationships with the customers and communicate well with all staff and customers
Service Advisor Qualifications
- Service Advisor / Automotive Experience Required
- Valid Driver's license and clean driving record
- Able to work efficiently and multi-task in a fast-paced environment.
- Strong written and oral communication skills
- Excellent computer and typing skills
- Organized, On Time, Reliable, Trainable, and Follows Process
- Enjoys talking to people and meeting new people
- Great customer handling skills, ability to cashier, good phone etiquette
- Technology / Bluetooth phone savvy
Service Advisor Job Benefits: We provide a positive, professional work environment and training on the job. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
We have ALL the reasons under the SUN to work at Sunset Ford!
- PAID Pension Retirement Immediate and Automatic Enrollment, plus additional 401k Option
- 100% PAID Employee Medical, Dental, & Vision Insurance for full time employees!!!
- PAID vacation
- Weekends Off
- Opportunity to grow your pay!
- Competitive Pay with experience
- Team Atmosphere
- Caring Managers who want to grow individuals and their success
- Employee Discounts on Parts & Service
- Employee Pricing on New & Used Cars
- Referral Bonuses for Selling Vehicles, Finance Contracts, and for helping find New Hires!
- Training and Certifications Transferable to any Ford store
- Friendly team atmosphere
- Printed job processes and references to make you successful
Please do complete our Pre-Screen Survey! We greatly appreciate your interest in our business!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
